Senior Commercial Property Manager

The Sr. Commercial Property Manager will be responsible for the total day-to-day planning supervision and scheduling of property management functions for an assigned portfolio of investment and third-party properties. This role is accountable for achieving owners investment goals while delivering a high level of customer service to clients.

In addition to property oversight this role includes direct management training and leadership of property management staff fostering a collaborative high-performing team environment. The ideal candidate is a motivated self-starter who can work independently while also effectively leading mentoring and developing team members to meet operational and client service standards.

A strong Sr. Property Manager will be detail-oriented exercise sound judgment and demonstrate strong leadership presence in overseeing day-to-day operations. They will have working knowledge of office processes computer software and electronic communication tools including Microsoft Office (Word Excel PowerPoint).

Success in this role requires excellent written and verbal communication skills strong interpersonal abilities and the ability to lead within a high-profile environment with professionalism discretion and diplomacy-while promoting teamwork accountability and adherence to company policies and service standards.

We are looking for someone who brings leadership energy and a great vibe to our clients team.

Responsibilities

Regular attendance is required during normal working hours. Work beyond 40 hours per week may be required on occasion.

Team Leadership & Management

Directly supervise mentor and support property management staff including Assistant Property Managers and administrative personnel

Train and onboard new team members ensuring alignment with company policies systems and service expectations

Establish performance expectations provide ongoing coaching and conduct performance evaluations

Delegate responsibilities effectively while maintaining accountability for team deliverables

Foster a collaborative positive team culture focused on service excellence and continuous improvement

Identify skill gaps and implement training initiatives to enhance team performance and efficiency

Qualifications

5 years of experience in Commercial Property Management

Real Estate License required; CPM or RPA preferred

Previous experience managing training and leading a team within a property management or real estate environment strongly preferred

Demonstrated ability to lead teams delegate responsibilities and drive performance outcomes

Strong customer service orientation with excellent interpersonal and problem-solving abilities

Proven administrative and organizational management skills

Ability to multi-task prioritize and meet deadlines in a fast-paced environment

Proficiency in Microsoft Word Excel PowerPoint and Outlook

Excellent written and verbal communication skills

Ability to compose business correspondence prepare reports and deliver presentations

Ability to handle confidential information with discretion

Valid drivers license required for travel to properties client meetings and vendor coordination

Required Skills

Client Service:

Serve as primary client communication contact for any building issues or for problems between clients.

Promptly respond to requests from clients for service or information with the goal of helping them in the shortest possible time.

Anticipate and solve client concerns involving maintenance and service of the buildings.

Develop and implement client retention programs including planning and coordination of client appreciation events as approved by Owner.

Communicate regularly with clients by newsletter or other correspondence to let them know about upcoming events construction projects new neighbors etc.

Follow up on progress of service requests from Clients to assure they are satisfied with Services maintenance and contracted services.

Proactively on a routine basis visit each client to give a personal touch and to aid the development of a trusting business relationship.

All associates are required to monitor track and summarize time spent on projects and assignments to measure account profitability.

Financial and Reporting Services:

Prepare annual operating expense budgets for each portfolio property.

Create non-recurring expense projections annually - making recommendations to Owner for long range capital budgeting.

Prepare variance reports monthly or quarterly for Owners/Asset Managers as required.

Calculate and provide information annually or quarterly (as needed) for CAM billings to Accounting as required by certain building leases or condo management agreements.

Invoice clients for services as required by the lease.

Revise budget as necessary during the year.

Maintain communications contact with Owner representatives - keep Owners well informed on matters affecting the properties.

Code and approve operating expense invoices for payment.

Interface with the Asset Management on new properties and properties being refinanced providing financial or physical property information as needed.

Prepare Year to Year variances as required by Owner.

Prepare 3rd party monthly accrual reports and variance reports plus any other reports deemed necessary by the Owner.

Plan and coordinate Annual Association Meetings with unit owners or park association landowners.

Quality Control:

Regular inspection and evaluation of building interior and exterior finishes cleaning doors locks and windows HVAC systems building mechanical systems roofs pavement landscaping as well as janitorial security and trash services.

Identify emergency safety and urgent repairs solicit bids and recommend action to Owner.

Coordination negotiation contracting and supervision and quality control of all outside service providers for janitorial landscape care snow removal electrical plumbing heating and air conditioning repair and maintenance parking lot repair and maintenance carpenters window washers roofers etc.

Create bid specifications for repair or regular maintenance work.

Create and administer Inspection and Testing Schedules for Preventative Maintenance of building systems.

Assist leasing; back up agent to show space to prospects as needed; develop renewal/expansion leads and communicate such.

Conduct property tours as required with lenders insurance companies owners and investors.

Supervise minor building renovation or improvement work.

Communicate with tenant fit-up team to coordinate construction activities in assigned portfolio.

Maintain 24 hour / 7-day availability for property emergencies.

Additional Leadership Integration Within Operations

Oversee team execution of property inspections maintenance coordination and vendor management

Provide guidance and approval on vendor selection contract negotiation and service delivery standards

Ensure team compliance with operational procedures safety standards and company policies

Lead regular team meetings to review property performance priorities and client needs

Serve as escalation point for complex tenant client or operational issues

Seniority Level

Mid-Senior level

Industry

Real Estate

Employment Type

Full-time

Required Experience:

Manager