Senior Product Designer, Merchant Experience

At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers while increasing sales and strengthening customer loyalty. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how were transforming the financing experience and joining our team

What Youll Do

We are undertaking a modernization of our merchant portal used by retailers to run their Koalafi partnership every day. This is a high-visibility initiative with a direct impact on how merchants experience our brand and tools.

Your primary responsibility will be to lead the evolution of our merchant portal a web-based platform to manage applications track customer activity access reports and grow their Koalafi partnership. Youll work with PMs and developers to research prioritize ideate test deliver and track the success of designs shipped across the portal. Reporting to the Director of Product Design within a small and growing design team youll have significant ownership and visibility. As a designer on a small team you should also be able to flex into different projects and platforms across the company where needed.

• Lead the design efforts of our merchant portal shaping how retailers manage applications view customer activity access reports and discover marketing opportunities
• Collaborate closely with product managers developers andleadership to research ideate design test and deliver solutions aligned with user needs and business goals
• Track the success of shipped designs through product data and user feedback iterating to improve experiences
• Contribute to and evolve the Koalafi Design System in Figma ensuring consistency and quality across every surface of the portal
• Work with tools like Slack Confluence and Jira to stay in sync with cross-functional teams

About You

• 5 years of experience in a UX/UI/product design role working closely with product managers and developers throughout the design process
• Proven experience designing and shipping complex web applications or B2B portals with a strong grasp of responsive design principles and web interaction patterns
• Expert-level Figma skills including components auto-layout grids slots variables and prototyping plus fluency with Figmas latest AI-powered features and a habit of staying current as tools evolves
• Experienced in running end-to-end design research and design thinking exercises including user interviews synthesis and workshops and turning those insights into clear design decisions
• Comfortable juggling multiple projects simultaneously within fast-paced development teams balancing speed with craft and keeping work organized without dropping the ball
• Deep empathy for users with the ability to conduct interviews analyze feedback and use product data to prioritize the right problems
• Ability (and eagerness) to present findings proposals and outcomes to leaders across the organization
• Experience contributing to or owning a shared design system with a meticulous eye for detail making sure spacing hierarchy and consistency are airtight so engineers dont have to guess
• Experience in the fintech industry or working with financial products
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond VA or Arlington VA). Candidates must already be located within a commutable distance to either location as relocation assistance is not available at this time

Preferred Qualifications

• Experiencein both B2B and B2C (or in B2B2C)
• Familiarity with accessibility and inclusive design principles
• Experience integrating AI tools into your design workflow whether through Figmas AI features third-party plugins or other tools that speed up research ideation or production

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical dental and vision coverage
• 20 PTO days 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal paternal)
• Inclusion and Associate Engagement Programs

Who we are & what we value:

• We focus on whats most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask How can this be better
• We move fast together