FLEX Senior Product Manager ITSM Platforms

This is a temporary position

JOB SUMMARY

TheSenior Product Manager ITSMPlatformsis responsible forowning and driving the product backlog for the ServiceNow platform with a primary focus on IT Service Management (ITSM) capabilities. This role serves as the product owner for ITSM solutions ensuring that platform enhancements features and improvements are aligned with business priorities operational needs and enterprise service management strategy.

This individual leads all agile delivery activities for the ITSM development team including daily standups sprint planning backlog grooming and retrospectives. They are accountable for capturing prioritizing and tracking all work and user stories in Jiramaintainingclear visibility into delivery progress dependencies and risks.

The Senior Product Manager partners closely with business and technology stakeholders to gather document and refine requirements translating complex needs into actionable user stories and backlog items. Acting as the primary point of coordination between stakeholders and the delivery team this role ensures clarity of scope priority and expected outcomes.

In addition this roleis responsible forcommunicating delivery status roadmap progress and key decisions to senior leadership and stakeholders. As the product evangelist and subject matter expert for ServiceNow ITSM the Senior Product Manager serves as the trusted goto leader fortimelyaccurateupdates and guidance for internaland where applicable externalcustomers driving adoption transparency and continuous improvement across the platform.

CANDIDATE PROFILE

Education and ExperienceRequired:

• Undergraduate degree in Computer Science Marketing Product Development related major or equivalent experience / education
• 7years experiencein digital productsand software development lifecycle processes
• 3years experiencein product management
• 1 years managingefforts and workstreams via Jira.
• 1 years of management experience (direct management of cross-function sourced or matrixed teams).
• 1 years of experience with ITSM technologies

Preferred:

• SAFeAgile Certification or certification of a similar SDLC framework (Scrum Kanban Leanetc)
• StrongLeadership Technicalprocess management negotiating influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong verbal and written communication skills with the ability to articulate complextechnicalideas ineasy to understandbusiness terms
• Ability toaccomplishresults through others particularly byestablishingrelationships effective controls andleading in a managed service environment
• Understanding of the quality assurance risk management and security considerations and their impact on overall technology environment

CORE WORK ACTIVITIES

• Ownthe roadmap for the ServiceNowplatformspanning ITSM delivery
• Act as the primary product owner forServiceNow managing theend-to-endproduct lifecycle from discovery through delivery and ongoing optimization
• Partner with ITSM and stakeholdersacross Global Technologytoidentifyemployee needs define use cases and prioritize capabilities that deliver the greatest business and experience value
• Translate business service delivery and employee experience requirements into clear product requirements user stories and acceptance criteria
• Maintain and prioritize the product backlog balancing ITSM HR platform and technical enablement work
• Collaborate closely with ServiceNow developers administrators UX/UI designers and integration teams to deliver high-qualityproduct updates
• Drive persona-based androle-basedexperiences for different employee groups (e.g. corporateon-property field deskless workers)
• Partner with security identity and device management teams to ensure solutions meet enterprise security compliance and governance standards
• Define and track success metrics such as adoption usage employee satisfaction and service efficiency to measure product impact
• Lead stakeholder communication and alignment including roadmap reviews feature demos and release planning acrossvariousorganizations
• Support release planning UAT pilot programs and phased rollouts ensuring readiness across service delivery and support teams
• Incorporate user feedback analytics and operational insights to continuously improve the mobile experience and drive iterative enhancements
• Align product strategy with broader ITSM platform and employee experience initiatives to maximize the value of ServiceNow investments
• Perform other duties as appropriate

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.