Head of Enterprise Innovation

Were making health care better for all by listening deeply challenging whats possible and putting care at the heart of everything we do. Join a purposedriven team where ideas spark change growth is encouraged collaboration fuels impact and youre supported with the flexibility and trust to do meaningful work.

In this newly created position the Head ofEnterprise Innovation you will be a senior enterprise-facing leader responsible for activating and scaling innovation across a family of consumer-focused healthcare solution companies and partners.

Qualified candidates in NC or ready to relocate to NC will be given preferred consideration.

Success in this role means consistently looking up & wide toidentifyinnovations translate them into pilot-ready solutions and partner with business and operational leaders to test prove value and scale what works.

The role requires a broad-gauged view of innovation domains (e.g. clinical HR IT finance) tech-forwardness(AI digital automation interoperability) understanding of healthcare dynamics and market change and ability to bridge strategy and execution.Youllhelp the enterprise deliver new care models customer experiences products partnerships and reimbursement innovations. If you thriveatbuilding innovation ecosystems shaping proof-of-value pilots and scaling transformative solutions with measurable outcomes this role is an opportunity to make a materialimpact.

WhatYoullDo

• Proactively Surface and Shape Enterprise Innovation Needs: Engage deeply with business operational strategy and technology leadersacross the family of companies and partners to understand their most significant opportunities and challenges. Through iterative dialogue careful listening and your perspective on the art of the possibleyou will help translate core business priorities into well-defined innovation opportunities and hypotheses.

• Activate an Enterprise Innovation Model (Insights Pilots Testing & Scaling): Build and run a repeatable innovation engine that sources insights prioritizes opportunities and designs pilots while translating strategy into execution through strong business cases clear KPIs and disciplined outcome measurement. Use learnings from pilots to inform iteration investment decisions and scaling across businesses based on clinical financial operational and experience impact.

• Create and Run an Innovation Lab & Delivery Ecosystem:Establishan enterprise innovation ecosystem that spans clinical care delivery IT HR and other functions. This includes two-sided enablement: on one hand engaging start-ups non-profits emerging innovators academic/clinical collaborators; and on the other employees across the enterprise. Enablement mechanisms would include seed funding office/virtual space access to SMEs structured pilot support partnership exploration and scaling playbooks.

• Shape Innovative Vendor Partnerships witha StrategicLens: Influence strategic vendor partnerships and build build/partner/buy perspectives. Ensure partnerships drive differentiated outcomes scalable capabilities and customer value.

• Champion Customer Excellence Through Innovation
  Partner with CX clinical operations and digital teams to redesign journeys and experiencesimproving access equity satisfaction and measurable outcomes.

• Select examples of innovation areas include but are not limited to: Therapeutic and care pathway redesign; digital engagement RPM and digital therapeutics; home-based and hybrid care models; medication adherence and longitudinal condition management; ecosystem-based solutions including in partnership with the Foundation; value-based reimbursement and payment innovation; and AI- automation- and interoperability-enabled capabilities (e.g. VBC analytics utilization management innovation bring your own AI models and workflow automation across care operations and customer journeys).

Hiring Requirements

• Bachelors degree or advanced degree (where).

• 10 years of progressive experiencein innovation strategy product transformation digital health or healthcare operations (including health plan provider TPA health tech or adjacent).

• Demonstrated leadership in innovation programsincluding opportunity identification pilot design value measurement and scaling across business lines.

• Strong understanding ofhealthcare delivery payer dynamics and clinical/operational workflows.

• Proven ability to work across complex stakeholder groups with strongexecutive presence communication and influence skills.

• Strong analytical and structured problem-solving capability; comfortable with ambiguity and rapid iteration.

Preferred Qualifications

• Clinical background and/or direct care delivery experience(e.g. MD DO RN NP PA PharmD) preferred.

• Proven success leadingdigital health AI-enabled transformation interoperability initiatives or automation programsin healthcare.

• Experience designing and scalingRPM home-based care medication adherence or longitudinal care managementinnovations.

• Experience withvalue-based care (VBC) models reimbursement innovation payment analytics and performance measurement.

• Track recordof buildinginnovation ecosystems(labs incubators venture partnerships accelerator programs or internal innovation communities).

• Expertise inbuildingbusiness cases measurement frameworks and KPI systems for pilots and scaled implementations (clinical financial operational and experience outcomes).

• Strong grasp of vendor/partner evaluation and governance; experience forming strategic alliances across start-ups enterprise vendors and community organizations.

• Familiarity with modern ways of working (e.g. agile product methods design thinking lean experimentation human-centered design).