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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Location: US

Reports To: Head of Infrastructure Operations

Function: JLL/T Global Technology

Position: Director Cloud Infrastructure M3

What this job involves:

AsDirector of Cloud Operations atJLL/T you will lead the strategic planning delivery and continuous improvement of JLLs global cloud infrastructure acrossmulti cloud platforms. This position oversees Cloud Operations engagements managing both internal engineering resources and ourManaged Service Provider (MSP)responsible for daily operations.

You will play a key role in shaping JLLs alwayson operational strategy ensuring agility reliability cost optimization and compliance across all cloud environments. You will proactively build strong partnerships with internal business stakeholders and external service providers deeply understanding their infrastructure needs to translate requirements into effective scalable and secure cloud solutions. This leadership role blends technology governance program management and operational excellence ensuring that JLLs cloud infrastructure services deliver the highest quality performance and value to the business.

What your day-to-day will look like:

• Lead globalmulticloud operations strategy aligning infrastructure services with JLL/Ts business and technology goals.

• Plan review and manage projects and engagements to deliver scalable reliable and secure cloud infrastructure solutions.

• Partner with internal teams business leaders and top management to translate requirements into actionable strategies that balance performance compliance cost and agility.

• OverseeManaged Service Provider (MSP)daily operations ensuring SLA compliance service quality and continuous improvement in automation observability and MTTR reduction.

• Maintain an alwayson operating model by implementing proactive monitoring high availability best practices and disaster recovery readiness.

• Eliminate technical debt and modernize cloud platforms through standardization and infrastructure upgrades.

• Define and report on key operational KPIs to measure uptime responsiveness incident resolution and cost efficiency.

• Manage budgets forecasts and financial controls for cloud services applyingFinOps principlesto optimize resource utilization and spending.

• Oversee license and subscription management across multicloud environments to maximize efficiency and cost savings.

• Build strong partnerships with vendors service providers and internal stakeholders fostering a culture of responsiveness innovation and collaboration.

Required Skills and Experience:

• 10 years of experience leading infrastructure or cloud operations within large scale enterprise environments.

• Deep expertise in managing multi cloud environments (Azure and AWS) across production development and hybrid workloads.

• Demonstrated success managing MSPs or outsourced service providers including SLA governance performance management and contract oversight.

• Strong technical understanding of cloud networking security and automation principles including Infrastructure as Code (Terraform CloudFormation).

• Experience with cloud monitoring and observability platforms (Datadog Azure Monitor CloudWatch) and incident management processes.

• Proven ability to implement cloud cost optimization and capacity planning strategies maintaining strict budgetary controls.

• Familiarity with reliability frameworks such asSite Reliability Engineering (SRE)and datadriven operational measurement (SLA SLO SLIs).

• Exposure tocontainer orchestration(Kubernetes AKS EKS) andservice mesh architecture

• Bachelors degree in computer science Engineering or related field (or equivalent experience).

• Preferred certifications: AWS Solutions Architect Professional Microsoft Certified: Azure Solutions Architect Expert Terraform Associate ITIL Managing Professional.

Desirable Skills

• Skilled in strategic planning team leadership and cross functional collaboration across technology and business stakeholders.

• Demonstrated ability to lead continuous improvement initiatives that enhance reliability agility and operational maturity.

• Strong influencing skills and executive presence capable of driving consensus and alignment across globally distributed teams.

• Excellent communication and stakeholder engagement capabilities from engineers to senior executives.

• Demonstrated ability to identify operational pain points and reduce toil through automation and self-service tools.

• Experience applying SRE principlessuch as error budgets failure testing and capacity planningto improve system reliability and performance.

• Familiarity with AIOps predictive analytics or anomaly detection as part of proactive reliability management.

Our Technology Stack

This stack represents our target state. You will be instrumental in helping us adopt and master these tools.

• Primary: GitHub Actions & GitHub Terraform Cloud PagerDuty Rundeck Python Datadog (for APM RUM and Logging)

• Secondary: JFrog Artifactory Ansible Wiz Snyk SonarQube ArgoCD (Workflows) Kyverno

• Tertiary: Istio (ServiceMesh) Palo Alto Firewalls Octopus Deploy (CD)

Estimated compensation for this position is:

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicants education experience skills abilities geographic location internal equity and alignment with market data

Location: USA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.