Analyst, Warehouse Ops Flow Control

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We are searching for the best talent for Analyst Warehouse Ops - Flow Control in Jacksonville FL!

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Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

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The Analyst Warehouse Operations Flow Control owns the daytoday analysis containment and resolution of customercritical order exceptions originating within the distribution center. This role protects the customer promise by ensuring order issues are identified early prioritized appropriately and resolved quickly without disrupting standard warehouse execution flows.

The role operates at the intersection of order management warehouse execution inventory availability and transportation cutoffs providing handson operational control to minimize service risk. This position emphasizes judgment prioritization and execution discipline rather than people leadership or policy ownership.

Key Responsibilities

• Analyze and resolve distributioncenteroriginated order exceptions including shorts mispicks damages holds priority pulls and system mismatches.

• Identify customercritical orders at risk and take immediate containment actions to prevent service failures.

• Escalate unresolved or systemic issues to supervisory leadership with clear context and recommended actions.

• Prioritize order exceptions based on customer impact service risk and carrier cutoff timing.

• Execute rewaves priority releases or controlled workarounds to recover service without destabilizing standard execution.

• Balance exception handling with warehouse flow to avoid unintended downstream disruption.

• Coordinate with Inventory Management Warehouse Operations Transportation and Customer Service to execute remediation plans.

• Align exception resolution actions with realtime inventory availability and transportation capacity.

• Serve as a central point of communication for customercritical execution issues originating within the DC.

• Manage order status updates and system corrections to reflect true ship capability and execution status.

• Ensure system visibility accurately reflects order disposition prioritization and recovery actions.

• Maintain clear documentation of actions taken for traceability and followup.

• Document root causes and recurring exception drivers to support continuous improvement and prevention efforts.

• Provide input into process system or control improvements that reduce future exception volume.

• Support operational reviews with data and insights related to exception trends and service risk.

Key Outputs / Success Measures

• Protected ontime infull (OTIF) and customer service performance

• Reduced repeat and systemic order exceptions

• Clear timely visibility to customer service and leadership on service risk

• Stable warehouse execution with minimal exceptiondriven disruption

Required Qualifications

• 2 years of experience in warehouse operations order management inventory control or WMSenabled distribution environments.

• Demonstrated experience analyzing and resolving order or execution exceptions in a distribution setting.

• Working knowledge of WMS order management inventory availability and warehouse execution flows including exception handling and re-wave processes

• Strong judgment and prioritization skills in timesensitive operational environments.

• Ability to communicate clearly and execute within structured escalation and decision frameworks.

Preferred Qualifications

• Experience supporting operations with tight carrier cutoffs and customercritical service commitments.

• Experience operating in environments with high exception volume or service risk exposure.

• Strong analytical and problemsolving skills related to order flow and execution constraints.

• Exposure to Lean / Continuous Improvement practices in a distribution or fulfillment environment.

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