VP, Compliance Complaint Resolution

About Global Atlantic

Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S. Bermuda and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR) a leading global investment firm Global Atlantic combines deep insurance expertise with KKRs powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity preneed life insurance reinsurance and investment solutions Global Atlantic through its issuing companies helps people achieve their financial goals with confidence. For more information please visit .

Position Overview:
The Compliance Vice President will lead the Complaint Resolution Team managing complaint response processes and ensuring regulatory and internal standards are met. This role is responsible for team oversight training and serving as the primary point of contact for complaint-related policies and processes.

Key Responsibilities:

• Ensure quality and completeness of complaint responses before issuance
• Monitor track and analyze complaint trends; produce monthly root-cause reports
• Train and mentor team members on products policies procedures and best practices
• Deliver training on emerging complaint trends product features and response strategies
• Oversee resolution of Consumer BBB Attorney General and regulatory complaints
• Maintain professional and objective communication with customers agents and internal stakeholders
• Partner with Operations to analyze complaints identify trends and implement process improvements
• Build strong relationships with internal partners TPAs and key operational stakeholders and leadership partners

Leadership & Culture Expectations:

• Set the tone for ethical conduct accountability and regulatory discipline
• Promote professional judgment independent challenge and appropriate escalation
• Prioritize customer outcomes and long-term risk management over short-term business considerations
• Empower train and hold teams accountable to supervisory and compliance expectations

Experience & Education Requirements:

• 5 years in life insurance and annuities preferred
• Compliance and operational expertise
• Exceptional written and verbal communication skills
• Strong organizational and analytical abilities with high attention to detail
• Ability to manage multiple priorities under pressure
• Sound judgment balancing customer needs and business objectives
• Bachelors degree or equivalent experience
• Strategic mindset and ability to influence outcomes internally and externally

Privacy Statement

Our employees are in the office5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process please reach out to

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements state and federal laws.