Field Services Support

NOTE:

• Send your resume to
• Candidate must be local to Des Moines IA
• Onsite Required

Short Description:

The Department of Management is seeking a highly skilled Field Service Support role provides the daily onsite technical support necessary to sustain the business functions of the Department and ensure continuity of operations.

Complete Description:

The Department of Management is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional State of Iowa sites ensuring that IT systems local network infrastructure and business-specific applications are maintained at peak operational standards. The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams.

Essential Functions and Responsibilities:

Regional Technical Support & Coordination (35%)

• Provide timely day-to-day technical support for site-specific IT systems and processes.
• Travel within the CRSA region to deliver on-site assistance and meet local operational requirements.No overnight travel required
• Collaborate with local and remote IT teams to align technological solutions with specific business functions.
• Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%)

• Manage and maintain local computer hardware including peripherals and specialized site equipment.
• Ensure all systems remain secure and functional through routine firmware patching and security software management.
• Develop or modify automation and scripting to improve site-specific efficiency.
• Maintain comprehensive inventory documentation within the ITSM system.Service Desk Plus but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

Application & Productivity Support (20%)

Manage desktop productivity suites ensuring they are accessible and properly patched.

Maintain a functional understanding of site-specific applications including installation and ongoing maintenance.

Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%)

• Install and configure physical networking equipment and media following DOM-DoIT standards.Cisco and Meraki
• Monitor site ICN circuits and external communication circuits to minimize downtime.
• Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)

• Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
• Produce step-by-step technical documentation and weekly status reports for projects and tasks.
• Participate in on-call rotations and team meetings as required.PRN - infrequent

Requirements:

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
• Availability: Participation in an on-call rotation as necessary to support critical business functions.
• Technical Literacy: Proficiency in ITSM systems scripting for automation and network hardware configuration.
• Endpoint Management: Ability to manage patch and maintain computer hardware firmware and peripherals (printers scanners etc.).
• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits.Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
• Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking ticket management and knowledge base documentation.

Required Experience:

Junior IC