Introduction
OPEN TO ALL QUALIFIED APPLICANTS
This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE
ASTD11
LOCATION OF POSITION
This recruitment is open to individuals able to work in one of the following locations:
Baltimore City
Salisbury
Frederick
Waldorf
Cumberland
POSITION DUTIES
Are you interested in working with the Comptroller of MarylandWe are looking for motivated individuals to work in our Baltimore City Frederick County Wicomico County Charles County and Allegany County branch office locations of the Taxpayer Services Division.
The main purpose of this job is to provide assistance at a beginner level of taxpayer service to taxpayers and tax preparers who contact the local branch office through office visits virtual appointments telephone and correspondence through the on-line CRM application and emails. Responsibilities also include reviewing and preparing appropriate tax returns at a beginning level provide telephone assistance at a beginner level to all taxpayers who call the branch office and the contact center with questions related to all tax types. Learn to accept payments in accordance with Trip 21 procedures at a beginner level. Respond to correspondence through the CRM application regarding tax forms tax information adjustments and payment plans to meet the taxpayer service needs of the State at a beginner level. Learn and create basic payment plans according to the guidelines.
Please Note:
Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm.
Evening and weekend work may be required during peak times of the year.
Leave may be limited during certain times of the year due to high volume events projects or special assignments.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience involving one or more of the following areas: customer service telecommunications fiscal clerical or clerical related work.
Notes:
1. Candidates may substitute additional education at anaccredited college or university at the rate of thirty credit hours for one year of the required experience.
2. Candidates may substitute U.S. Armed Forces militaryservice experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technicianfield of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States please submit a detailed course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at OR PREFERRED QUALIFICATIONS- Customer Service Experience.
- Experience with personal computer and software applications.
- Communication skills. (both verbal and written)
- Organizational skills.
- Knowledge and experience in Maryland and Federal tax laws and forms.
LIMITATIONS ON SELECTION
- This position is not eligible for teleworking.
- Employees in this classification will be assigned duties which require operation of a motor vehicle.
- Employee assigned such duties will be required to possess drivers license valid in the State of Maryland.
- Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented byupset or irate taxpayers.
- Work may involve special physical demands such as lifting 25 to 35 pounds climbing ladders deliveringsupplies etc.
- Employees are unable to prepare tax returns outside of the requirements of the job or work for privateaccounting companies.
SELECTION PROCESS
Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude e.g. embezzlement fraud tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana regardless of the age of the offense or the specifications of the position.
Due to the nature of the agencys business candidates must be at least 18 years of age to be eligible for employment.
*Resumes will not be accepted in lieu of a completed application.
BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information you must include the following information on at least one the pages you submit.
- First and Last Name
- Recruitment Number (located at the top of the bulletin)
- The last four digits of your SS#
If you have questions or concerns regarding this recruitment please email mperez-faulkner@at Comptroller of MD Office of Human Resources.
If you are having difficulty with your user account or have general questions about this online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
IntroductionOPEN TO ALL QUALIFIED APPLICANTSThis is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.GRADEASTD11LOCATION OF POSITIONThis recruitment is open to individuals able to work in ...
Introduction
OPEN TO ALL QUALIFIED APPLICANTS
This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE
ASTD11
LOCATION OF POSITION
This recruitment is open to individuals able to work in one of the following locations:
Baltimore City
Salisbury
Frederick
Waldorf
Cumberland
POSITION DUTIES
Are you interested in working with the Comptroller of MarylandWe are looking for motivated individuals to work in our Baltimore City Frederick County Wicomico County Charles County and Allegany County branch office locations of the Taxpayer Services Division.
The main purpose of this job is to provide assistance at a beginner level of taxpayer service to taxpayers and tax preparers who contact the local branch office through office visits virtual appointments telephone and correspondence through the on-line CRM application and emails. Responsibilities also include reviewing and preparing appropriate tax returns at a beginning level provide telephone assistance at a beginner level to all taxpayers who call the branch office and the contact center with questions related to all tax types. Learn to accept payments in accordance with Trip 21 procedures at a beginner level. Respond to correspondence through the CRM application regarding tax forms tax information adjustments and payment plans to meet the taxpayer service needs of the State at a beginner level. Learn and create basic payment plans according to the guidelines.
Please Note:
Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm.
Evening and weekend work may be required during peak times of the year.
Leave may be limited during certain times of the year due to high volume events projects or special assignments.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience involving one or more of the following areas: customer service telecommunications fiscal clerical or clerical related work.
Notes:
1. Candidates may substitute additional education at anaccredited college or university at the rate of thirty credit hours for one year of the required experience.
2. Candidates may substitute U.S. Armed Forces militaryservice experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technicianfield of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States please submit a detailed course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at OR PREFERRED QUALIFICATIONS- Customer Service Experience.
- Experience with personal computer and software applications.
- Communication skills. (both verbal and written)
- Organizational skills.
- Knowledge and experience in Maryland and Federal tax laws and forms.
LIMITATIONS ON SELECTION
- This position is not eligible for teleworking.
- Employees in this classification will be assigned duties which require operation of a motor vehicle.
- Employee assigned such duties will be required to possess drivers license valid in the State of Maryland.
- Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented byupset or irate taxpayers.
- Work may involve special physical demands such as lifting 25 to 35 pounds climbing ladders deliveringsupplies etc.
- Employees are unable to prepare tax returns outside of the requirements of the job or work for privateaccounting companies.
SELECTION PROCESS
Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude e.g. embezzlement fraud tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana regardless of the age of the offense or the specifications of the position.
Due to the nature of the agencys business candidates must be at least 18 years of age to be eligible for employment.
*Resumes will not be accepted in lieu of a completed application.
BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information you must include the following information on at least one the pages you submit.
- First and Last Name
- Recruitment Number (located at the top of the bulletin)
- The last four digits of your SS#
If you have questions or concerns regarding this recruitment please email mperez-faulkner@at Comptroller of MD Office of Human Resources.
If you are having difficulty with your user account or have general questions about this online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
