Guest Relations Specialist

Guest Relations Specialist

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Dallas 8200 Walnut Hill Ln Dallas TX 75231)

Work hours: Full Time; Days; 40 hrs/week. Monday Friday (flexible scheduling with 8hour shifts assigned between 7:00 a.m. and 6:00 p.m. based on business and departmental needs)

Patient and Family Experience Department highlights:

Patient Advocacy & Support

Family Centered Initiatives

Welcoming and Supporting Environment for Mom & Baby department

Heres What You Need

High School Diploma or Equivalent required

Associate degree and/or certification in Hospitality preferred

Two years of customer service/guest relations required

Experience in purchasing accounts payable office coordinator in a medical setting preferred

What You Will Do

Greet patients families and visitors with warmth and professionalism

Collaborate with clinical and administrative teams to ensure smooth communication

Respond to questions concerns and requests with empathy and efficiency

Obtains patient and family feedback prior to admissions during the patients stay and post discharge with comprehensive documentation to ensure patient and guest service excellence and accurate communication with related departments.

Utilizes problem-solving techniques following established policies and procedures and chain of command to resolve patient complaints and concerns (HEART).Enter Job Duties)

Assist with special accommodations such as language services mobility support or accessibility needs

Additional perks of being a Texas Health Guest Relations Specialist

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student loan repayment programs as well as several other benefits.

Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.

Strong Unit Based Council (UBC).

A supportive team environment with outstanding opportunities for growth.

Entity highlights:

Texas Health Presbyterian Hospital Dallas is one of North Texass most established hospitals. As an 875 bedfull servicehospitalweveserved the Dallas community and surrounding areas including Lakewood White Rock and Highland Park since 1966 with a commitment to high quality compassionate care.

We specialize in cancer care cardiology neurosciences womens services and emergency medicine. Our hospital is home to a renowned Level III Neonatal Intensive Care Unit (NICU) a Comprehensive Stroke Center and a Bariatric Surgery Center of Excellence. We also offer a wide range of outpatient services including surgery wellness programs and advanced womens imaging. Our Womens Robotic Surgery program holds accreditation as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC) reflecting our commitment to innovation in womens health and patient safety in surgery.

Texas Health Dallas is a Joint Commission certified Comprehensive Stroke Center Level I Trauma Center and Comprehensive Heart Attack Center. We are proud to be a designated Magnet hospital and a top choice in North Texas for cancer treatment emergency services cardiac care and bariatric surgery.

If youre ready to join us in our mission to improve the health of our community then lets show the world how were even better together!

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to

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