Patient Services Associate Behavioral Health Services Line

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Closing Date:

04/24/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

ICE BHSL Child PRI 5S IP C

Departments Website:

Summary of Job Duties:

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN performs tasks and duties for which they possess the competency that do not require a licensed the clerical support role duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

Employee must successfully complete a UAMS-sponsored conflict management training to identify prevent and mitigate disruptive behaviors using methods such as non-escalation de-escalation personal protection from physical assaults and physical alternatives within six months of hire.

Qualifications:

Minimum Qualifications:

• High School Diploma GED or formal education equivalent
• 1 year of work experience in the Health Care field or in a service-oriented position (i.e. patient care and/or healthcare clerical experience)
• Excellent oral and written communication skills ability to accept and follow written and verbal instructions ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Additional Information:

Job Requirements:

• Assists patients and visitors with information and/or solutions to problems.
• Serves as a resource to support department member in performance of duties.
• Notifies appropriate staff of problems requiring prompt intervention.
• Obtains patient report and communicates with RN regarding patient care.
• Informs nurse of patient requests or complaints.
• Carries out Plan of Care for patient using a Multidisciplinary Approach delegated by Team Leader. Communicates effectively with other team members to facilitate patient care.
• Perform other duties as needed

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend crawl crouch kneel stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read concentrate think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Noise Level : Moderate

Visual Requirements: Color discrimination Depth perception Far visual acuity Near visual acuity

Hazards: Biological Chemical Dust Electrical Fumes/Gases/Odors Radiation Sharp objects/tools

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name email business title) Resume

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Adult Maltreatment Annual TB Screening Child Maltreatment Criminal Background Check Substance Abuse Testing

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing Standing Walking

Frequent Physical Activity:

Manipulate items with fingers including keyboarding Sitting Talking

Occasional Physical Activity:

Kneeling Lifting Pulling Pushing

Benefits Eligible:

Yes