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Overview:

Overview

Epic IT Manager Ambulatory HOD and Non-Epic Applications

The Epic Ambulatory/HOD IT Manager is responsible for leading the design implementation optimization and support of Epic application solutions for physician practices hospital outpatient departments as well as the management of key third-party clinical applications including Natus Neuroworks and Polysmith. This role supports ambulatory clinical operations by ensuring integrated reliable and efficient technology solutions that align with clinical workflows regulatory requirements and organizational goals.

The manager partners closely with providers nursing operational leaders and vendors to translate clinical workflow needs into effective Epic and third-party system solutions. The position provides hands-on leadership and oversight of multiple Epic applications and interfaced applications while leading a team of analysts to deliver stable scalable and high-quality IT services.

Key Responsibilities

Lead the implementation optimization and ongoing support of Epic application solutions for medical group practices hospital outpatient departments and community connect practices. End users supported include providers and clinical support staff.

Provide operational ownership and technical oversight of third-party clinical applications including Natus Neuroworks and Polysmith. Partners with clinical operations and various IT teams and vendors to ensure these applications meet both the clinical and business needs.

Manage mentor and develop a team of Epic and application analysts; oversee workload prioritization performance and professional development

Partner with clinical nursing and operational stakeholders to understand ambulatory and specialty practice workflows and translate needs into Epic and third-party application functionality

Ensure effective use and adoption of Epic Ambulatory tools to support clinical documentation scheduling referrals orders and patient engagement

Coordinate with vendors and internal teams on upgrades enhancements testing issue resolution and support models for Epic and third-party systems

Collaborate with interface infrastructure security and analytics teams to maintain system integrations data integrity and reporting capabilities

Maintain Epic best practices documentation standards and compliance with organizational policies security requirements and regulatory standards

Support Epic upgrades new feature rollouts ambulatory growth initiatives and onboarding of new HOD practices or specialty services

Education

• Bachelors Degree preferred.
• Experience in lieu of Bachelors Degree
• 5 yrs relevant years experience with a degree
• 7 yrs relevant years experience without a degree

Certification/Licensure

• Epic Ambulatory certification/accreditation (Preferred)

• Epic certifications/accreditation/proficiency in related modules (e.g. Beacon Bones HOD Healthy Planet Nurse Triage beneficial.

• Certification or formal training in third-party clinical systems (e.g. Natus Neuroworks Polysmith) a plus

Experience

• Experience supporting and implementing Epic application solutions in a multi-practice environment

• Prior experience leading or mentoring IT Epic or application support teams

• Experience managing or supporting third-party clinical applications integrated with Epic including vendor coordination and system interfaces.

• Strong understanding of ambulatory clinical workflows specialty care workflows and outpatient operations

• Demonstrated ability to partner effectively with providers nursing and operational leadership

• Strong communication analytical and problem-solving skills

• Experience with Epic integrations workflows and reporting structures

• Familiarity with healthcare regulatory security and compliance requirements

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.