Manager, Tailor Shop & Alterations Nashville

WHAT IS THE BRAND

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs manufactures and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) and other high-quality iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices delivered with a memorable customer experience and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB

As the Manager Tailor Shop and Alterations you will be responsible for hiring managing and executing the overall strategy of our tailor shop. Using your experience technical knowledge and ability to lead and manage youll provide a world-class experience to our team and our customers. Youll have an understanding of the equipment & the processes of making our garments along with a strong familiarity with the necessary materials manpower and the management to run a successful tailor shop.

WHAT ARE THE RESPONSIBILITIES

• Manage the team and operational functions of our NYC tailor shop.
• Hire train and lead a team of world-class tailors.
• Complete alterations as needed.
• Oversee customer fitting and measurement for all alterations and made-to-measure.
• Provide continuous ongoing training and feedback to all of the shop staff.
• Manage the workflow of all garments to meet expectations for turnaround time.
• Assist in the resolution of customer issues.
• Partner with the leadership team of the shop to ensure compliance with all alteration policies.
• Partner with our On The Road team to assist our customers in different cities.

WHAT ARE THE ESSENTIAL SKILLS

Management:

• Build effective teams by sourcing ideal team members for our tailor team.
• Maintain an effective schedule for the Tailoring Team.
• Manage the workflow of alterations to ensure timely delivery of all alterations.
• Ensure operational effectiveness of the alteration team by monitoring processes and supplies.
• Analyze information and evaluate results to choose the best solutions and solve problems in a timely manner.
• Develop and maintain a world-class team by encouraging and building mutual trust respect and cooperation among team members.
• Guide direct & motivate the Tailoring Team and other shop associates through coaching and feedback while setting standards and monitoring performance.
• Partner with the shops leadership team to provide guidance and advice to benefit the company the customer and the employees.
• Reflects our Core Values of Hopeful Helpful Hardworking Nimble Hospitable Humble and Honest

Administrative:

• Ensure accuracy and completion of all forms files and records for alterations.
• Document Tailor productivity using company tools.

Critical Thinking:

• Use logic and reasoning to identify the strengths and weaknesses of the team processes and products and provide alternative .solutions conclusions & approaches to problems.
• Develop specific goals and plans to prioritize organize and accomplish your and the teams work.
• Assess the value importance or quality of products services and people.

Technical:

• Maintain up-do-date knowledge on all aspects of tailoring and alterations.
• Understand and demonstrate mastery of all aspects of tailoring operations including but not limited to draping spreading hand & machine sewing fitting pattern making pattern cutting cutting measuring customer for size quality control high level fabric knowledge altering and inspecting.
• Have a working knowledge of the mechanical equipment required and ability to troubleshoot issues for quick resolution.

Required Experience:

Manager