ServiceNow Engineer

US Citizenship is required

An active TS/SCI with CI Polygraph is required

DoD 8570 IAT2 certificate required i.e. CompTIA Security

Senior ServiceNow Engineer

DPG is looking for a strong ServiceNow Engineer to join our team supporting a customer in a classified environment. This is a hands on role where you will be working alongside other DPG engineers to design build and improve ServiceNow capabilities that directly support mission operations. You will play a key role in developing scalable secure solutions while ensuring alignment with architecture standards and delivering real impact for the mission.

• Design develop configure and maintain ServiceNow applications and modules across the platform
• Support implementation and customization of core ServiceNow capabilities including ITSM ITOM CMDB and workflow automation
• Assist with architecture design development integration and sustainment of ServiceNow solutions optimizing for performance scalability and usability
• Leverage platform best practices to improve automation reduce manual effort and streamline service delivery
• Collaborate with engineers architects and stakeholders to translate mission needs into technical solutions
• Integrate security and compliance into the platform including role based access controls auditing and data protection
• Support integrations between ServiceNow and external systems using REST SOAP and other APIs
• Provide operational support troubleshooting and continuous improvement of the ServiceNow platform

Required Skills:

• 7-10 years of experience directly related to ServiceNow development and platform engineering
• Strong experience configuring and customizing ServiceNow including scripting with JavaScript Glide APIs and business rules
• Experience implementing and supporting ITSM CMDB and ITOM modules
• Hands on experience with ServiceNow integrations using REST and SOAP APIs
• Experience with workflow automation catalog development and service portal customization
• Familiarity with Agile/Scrum development methodologies
• Strong troubleshooting skills across platform performance integrations and data integrity
• Experience working in secure or classified environments
• Strong analytic and research skills - must be detail oriented
• Must be able to support occasional after hour maintenance

Desired Skills:

• ServiceNow certifications (CSA CIS CAD or equivalent)
• Experience with ServiceNow Discovery and Service Mapping
• Experience integrating ServiceNow with cloud platforms such as AWS or Azure
• Experience working in a DevSecOps environment
• Familiarity with infrastructure cloud or platform engineering concepts
• Demonstrated ability to work independently and troubleshoot complex problems efficiently
• Ability to effectively interact with external personnel on significant technical matters requiring coordination across teams and organizations
• Strong communication and interpersonal skills

Overview of Benefits:

• Company Funded 401k Profit Sharing Plan: 25% of base pay deposited every pay period - Vested day one of employment
• All Health Care Benefits and Premiums paid by company and with company HSA contribution
• Quarterly Equity Share Bonuses
• 250 hours of PTO with up to 40 hours available to be carried over
• Biannual Company Sponsored Events for the employees and their families
• Education Benefits - Cert reimbursement and tuition reimbursement

Required Experience:

Senior IC