Workplace Experience & Office Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Position Summary

The Manager Office Administration plays a pivotal role in shaping the day-to-day employee and visitor experience at Orchestration Works(OW). This role leads and orchestrates office operationsexecutive support and front-desk services in alignment withinOrchestration Works.

As a newly established role this position is both hands-on and strategicsetting the standard for how the office functions while modeling inclusive service-driven leadership. The Manager ensures that the Austin officeoperatesas a welcoming efficient and values-driven environment that supports collaboration innovation and trust across the organization.

This is an individual contributor role with broad influence requiring sound judgment executive presence and the ability to lead through partnership rather than authority.

What Ensemble Leadership Looks Like in This Role

At Orchestration Works Ensemble Leadership meansoperatingas a connected system;anticipatingneeds elevating others and ensuring every function works together this role that shows up as:

Acting as theconductorof office operations; coordinating people processes andpartnersso the organization performs at its best.

Leading through collaboration influence and accountability rather than formal authority.

Creating clarity consistency and calm in a fast-movinginnovativehealthcare ITenvironment.

Demonstrating ownership follow-through and respect in every interaction.

Walking the Difference

The Manager Office Administration activelyWalks the Differenceby:

Designing office experiences that reflect Orchestration Works commitment to innovation and disruption while keeping people first last and always.

Creating an inclusive professional and welcoming environment forassociates clients and partners.

Holdinghigh standardswhileremainingadaptable thoughtful and service-orientated

Key Responsibilities

Office & Facilities Management

Lead day-to-day office operations for the Austin locationin coordination with the Ensemble FacilitiesLeadership ensuring a professional efficient and well-organized workplace.

Establish document and continuously improve office administration policies procedures and workflowsin coordination with Ensembles Facilities Leadership.

Oversee facilities management including maintenance coordination space planning safety protocols and workplace services.

Ensure compliance with corporate governance workplace safety requirements and healthcare-related operational standards.

Coordinate business continuity and emergency preparedness planning for the office.

Executive & Administrative Support

Provide high-levelexecutivesupport to onsite and visiting executives including calendar coordinationmeetinglogistics travel support and expense processing.

Orchestrateleadershipmeetings offsites andevents held at the Austin office.

Prepare and manage meeting materials presentations and documentation with attention to accuracy and confidentiality.

Serve as a trusted liaison between executives and internal and external stakeholders.

Partner withfunctional areasto support seamless onboarding and offboarding forassociateslocatedwithin Orchestration Works.

Reception & Front Desk Experience

Oversee front-desk operations setting the standard for professionalism hospitality and service.

Ensure consistent reception coverage and a polished first impression for all visitors.

Manage visitor protocols badging access coordination and office security processesin coordination with Ensembles Facilities Leadership.

Oversee general office communications mail distribution and shared inboxes.

Continuously improve theassociateand guest experience through thoughtful service design.

Vendor Budget & Resource Management

Manage vendor relationships related to facilities security cleaning services office supplies and workplace servicesin coordination with Ensembles Facilities Leadership

Monitor service-levelagreements andin coordinationoversee renewals.

Track and manage the office administration budget with strong financial stewardship.

Identifycostefficiencieswhilemaintaininga high-quality workplace experience.

Cross-Functional Partnership

Collaborate closely with HR IT Finance and Corporate Operations to align office operations with broader organizational goals.

Coordinate office technology and workplace tools in partnership with IT.

Identifyopportunities to improve administrative efficiencyassociate engagement and operational effectiveness.

Required Qualifications

Bachelors degree in Business Administration Healthcare Administration or a related field or equivalent professional experience.

5 years of experience in office administration executive support corporate operations or facilities management.

Proven experience supporting executive-level leaders with discretion and professionalism.

Experience in healthcarehealthcareIT oranother regulated industry.

Demonstrated ability to build document and scale administrative processes.

Strong vendor management and budget tracking experience.

Exceptional organizational communication and problem-solving skills.

Ability tooperateindependently while influencing across teams.

Preferred Qualifications

Experience supporting a growing or transforming organization.

Familiarity with healthcare compliance concepts in a corporate environment (e.g. HIPAA awareness).

Experience in multi-site or hybrid workplace environments.

Certifications in facilities management or business operations (CFM PMP CAP).

Prior oversight of reception or front-office service models.

Core Competencies

Ensemble Leadership & Influence

Operational Excellence

Executive Presence

Service & Hospitality Mindset

Process Improvement

Financial & Vendor Stewardship

Compliance Awareness

Cross-Functional Collaboration

Discretion & Trust

Work Environment

This role is based in Orchestration Works Austin office and requires onsite after-hours support may be needed for executive events or facilities issues.With this being an innovation center hours may not be your typical 8-5pm and will fluctuate based on the business need.

#KS1-LI

Join an award-winning company

Five-time winner of Best in KLAS

Black Book Researchs Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose Values

Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and well-being programs.

• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.

• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

Employment Disclaimers Ensemble