ServiceNow Project Manager

Sunnyvale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities / Experience

Managed end-to-end delivery of multiple AI and enterprise software programs (Workday FST Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering QA and business units.
Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
Established Jira and Confluence KPI tracking for bug closure velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
Introduced structured change management and risk control processes using risk logs and technical debt registers reducing scope creep by 20% and accelerating ticket closure by 15%.
Used Agile/hybrid best practices daily standups biweekly sprint retrospectives and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

10-12 years of strong hands-on project management experiencewith 4 years managing SAP projects.
Program Leadership: Agile Waterfall Scrum Delivery
Roadmapping Stakeholder Reporting KPI/OKR Tracking
Change Management Risk Mitigation Cross-Functional Coordination
Tools: Jenkins Asana Git Jira Confluence ServiceNow Smartsheet MS Project Postman Tableau

Behavioral Skills:

Excellent Communication skills and collaboration skills
Ability to propose and implement improvements in the system
Ability to work with cross-functional stakeholders

Required Skills:

SAPKPI/OKR TrackingPhoenix AIWorkdayFSTSAP Service Now Project ManagerJenkinsGITAsanaJiraServiceNowPostman

Responsibilities / Experience Managed end-to-end delivery of multiple AI and enterprise software programs (Workday FST Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering QA and business units. Collaborated with technical leads to refine business...