Clinical Case Manager
Share
Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Clinical Case Manager supports patients healthcare providers and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate facilitates communication to obtain required information and helps maintain timely prescription processing. The ideal candidate is detail-oriented organized and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.
This is a full time position working Monday to Friday 8:00am - 5:00pm EST with flexibility within those hours based on the achievement of role expectations and that the team is working collaboratively together to meet the patients needs. While we have a standard schedule when patients and caregivers can reach us we recognize the importance of flexibility and are committed to supporting our employees when and how we can. Compensation will be in alignment with market data commensurate with experience skills and qualifications and a combination of salary and bonus potential.
Responsibilities
- Case manage prescriptions from intake to completion monitoring missing information and screening for completeness and quality on all documentation
- Review assigned forms and documents for required information; flag missing or incomplete items.
- Contact healthcare provider offices via fax email and phone to request missing documentation or information.
- Record all outreach attempts and communications in the Companys CRM (Salesforce).
- Enter information provided on patient enrollment forms and other documents into the companys CRM (Salesforce).
- Upload categorize and/or save digital files according to Company procedures.
- Prepare and send routine communications using approved templates when applicable.
- Communicate professionally and in compliance with Company privacy standards and applicable regulations.
- Complete ad-hoc projects as needed which could include drafting communications synthesizing data or preparing other resources for internal communications and/or partner relationships
Were looking for you to bring
- Strong organizational and problem-solving skills with attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g. Salesforce) a plus.
- Ability to handle sensitive information with discretion and professionalism
- Ability to learn quickly and adapt to the constantly shifting healthcare landscape
Helpful experiences and skills (if you dont have them its not a dealbreaker)
- Experience in the healthcare or pharmaceutical industry with knowledge of regulatory requirements and compliance standards.
- Experience with customer service software (e.g. Zendesk Salesforce)
- Familiarity with digital therapeutics or medical devices.
- Experience working in a startup or fast-paced environment with the ability to adapt to change and navigate ambiguity.
What we can offer you
- Meaningful purpose driven work on a life-changing product
- Opportunity for growth across various functions
- Collaborative supportive smart and fun team
- Generous paid time off: vacation sick and volunteer time off
- Downtown Portland Maine office: Inviting office in the heart of the Old Port
Required Experience:
Manager
About Company
Next-generation therapeutics to improve brain health. MedRhythms is on a mission to help people living with neurologic injuries and diseases optimize their health and independence.
