Technical Support Engineer

Job Title:Technical Support Engineer

OperatingCompany:Environmental SolutionsGroup 3rd Eye

Location:Remote

Reports to:Service and Support Manager

Department:Operations

POSITION SUMMARY:

Provide advanced technical support for 3rd Eye products systems and related manufacturing processes. Support internal teams field service personnel and customers by diagnosing issues recommending solutions and ensuring equipment and technologyoperatesafely reliably and within quality standards. This role requiresstrong communicationskills analytical thinking and a solid understanding of mechanical electrical and softwareintegrated systems. The Technical Support Engineer will contribute to product reliability documentation accuracy and continuous improvement initiatives across the organization.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Provide remote technical support for 3rd Eye equipment systems and integrated technologies.

• Diagnose mechanical electrical hydraulic and control system issues; recommend corrective actions.

• Serve as a technical resource for production field service warranty and customer support teams.

• Conductrootcauseanalysis andassistin developing corrective and preventive actions.

• Support the creation and maintenance of troubleshooting guides service manuals and technical documentation.

• Assistin developing and improving manufacturing processes to ensure safety quality and efficiency.

• Support new product introductions including testing documentation and tooling/fixture requirements.

• Participate in equipment evaluations process capability studies and continuous improvement activities.

• Helpmaintainaccurateroutings labor standards and work instructions for manufacturing operations.

• Contribute to document control activities including writing and managing Engineering Change Requests (ECRs).

• Collaborate with Engineering Production Maintenance Quality and Field Service teams to resolve technical challenges.

• Provide technical input for capital equipment projects testing and validation activities.

• Support Make vs. Buy analysis and othercostreductionorefficiencyimprovementinitiatives.

• Deliver technical training to internal teams and occasionally to customers or field personnel.

• Participate in continuous improvement efforts focused on Safety Quality Delivery and Cost.

• Identifysources of product or manufacturing variability and work withcrossfunctionalteams to reduce oreliminateissues.

• Support Lean initiatives including standard work development workflow optimization and 5S/Kaizen activities.

• Assistwith facility infrastructure projects and equipment upgrades as needed.

JOB SPECIFICATIONS:

Bachelors Degree is plus a but not required
12 Volt Experience or Certification is required
2 or more years experience in Field Work pertaining to commercial vehicles is required
At least 2 years experience in technical support manufacturing engineering or related fields is beneficial
Experience with fabrication assembly or heavy industrial equipment preferred.
Proficiency with CAD systems is a plus/bonus but not required; Pro/E experience preferred.
Welding knowledge or background is a plus.
Strong understanding of continuous improvement methodologies.
Experience with Lean Manufacturing and structured problem solving tools.
Familiarity with quality processes such as SPC and FMEA is beneficial.
ISO 9001 experience is beneficial.
Experience developing writing and supporting capital equipment or facility layout projects.
Must be a self starter capable of working independently in a remote environment.
Strong analytical verbal and written communication skills.
Ability to exercise sound judgment and manage multiple priorities effectively.

KNOWLEDGE SKILLS AND ABILITIES:

Ethics and Work Standards:Maintainthe highest ethical and work standards while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expressesthoughts clearly both orally and in writing using good grammar. Presents concise well-organized reports in Microsoft Word PowerPoint and Excel. Listens to understand input feedback and concerns. Provides complete information in an open honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork andRelationships: Workswith other employees willingly and in a spirit of cooperation and teamwork.Supportscooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help growEnvironmental Solutions Groupbusiness in the UnitedStatesand abroad. Cooperates fully with others to achieve organizational goals. Is tactful courteous and considerate. Embraces a positive outlook. Is respected and trusted byothers.

Continual Improvement and Problem Resolution:Identifiesand communicates suggestions for work improvements. Uses technical and analytical abilities toassureexisting work practices are the most efficient and cost effective possible. Performs root-cause analysis and implementsviable permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs andobjectives. Applies a sense of urgency to resolve problems orcreatesopportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability:Acceptsresponsibility and accessibility for boththe strategicplanning and the successfulimplementation of all projects programs andduties as outlined in this job description.Advisessupervisor of concerns problems and progress of workin a timely manner.