GSOC Team Lead

Position SummaryThe Global Security Operations Center (GSOC) Team Lead is responsible for supervising day-to-day activities of GSOC analysts during assigned shifts. This role provides real-time guidance quality control and escalation support to ensure effective monitoring incident management and timely communication. The Team Lead serves as the first line of leadership within the GSOC ensuring operational consistency adherence to procedures and continuous situational awareness across global Supervision & Daily OperationsOversee and coordinate the activities of GSOC analysts during shift continuous monitoring of global incidents alarms intelligence feeds and operational as the primary point of contact for escalations during shift shift handovers ensuring clear communication and continuity between incoming and outgoing all Standard Operating Procedures (SOPs) and escalation matrices are Monitoring & EscalationLead real-time incident triage analysis response coordination and timely escalation of critical incidents to GSOC leadership regional security managers or crisis incident reports for accuracy completeness and compliance with reporting incident investigations after-action reviews and follow-up Support Coaching & MentorshipProvide guidance and support to analysts on proper procedures threat assessment and system with the onboarding and training of new informal coaching and provide feedback to improve analyst performance and situational teamwork communication and collaboration across & System OversightEnsure GSOC monitoring platforms communication tools and security systems are fully analysts with troubleshooting issues related to surveillance systems access control platforms mass notification tools and intelligence and escalate system outages or performance issues to IT and GSOC system health logs issues trackers and shift & Risk AwarenessSupervise real-time intelligence gathering threat verification and dissemination of alerts or high-quality analysis and situational updates during major events or emerging travel risk monitoring asset protection and executive security activities as Assurance & ComplianceEnsure all incidents alarms and logs are documented accurately and in a timely spot checks and review analysts work for compliance with awareness of all GSOC protocols updates and system operational discipline and adherence to confidentiality and data-protection & CommunicationCompile shift summaries incident logs and operational updates for GSOC communication is clear professional and aligned with organizational reporting recommendations to improve reporting workflow or process Qualifications24 years of experience in a GSOC security operations intelligence analysis or similar leadership experience (formal or informalshift lead senior analyst trainer etc.).Strong understanding of threat monitoring incident management and GSOC written and verbal communication to multitask prioritize and remain calm under QualificationsExperience supporting or leading within a 24/7 global operations with mass notification systems VMS/CCTV platforms access control systems and intelligence management intelligence or security certification (e.g. CMCP CPP PSP CEM).Core CompetenciesLeadership & mentorshipSituational awarenessMultitasking and decision-makingIncident assessment & escalationCommunication & teamworkTechnical proficiencyAttention to detail & quality control