Engineering Support Operations Lead

Role Summary:QSAIs Engineering Support teamis lookingforanEngineeringSupport Operations Leadto bridge the gap between day-to-day operations andtechnical role is split between our office in Saline andFordsVIRTTEX simulator facility in a hands-on coordination role thatrequires a blend of aptitude organization and proactive problem-solving. You will serve as the bridge between complex research intent and its physical execution ensuring that our engineers and human factors researchers can conduct their studies seamlessly and without like lifelong learners who thrive on technical variety enjoy project-based workloads and are excited to apply their skills across different domains (weretalking about you generalists!).

Location:Saline Michigan (In-person) with required travel to Dearborn Michigan(likely upto 2 days per week). Our historic schoolhouse office supports hands-on collaboration whiletheVIRTTEX facility in Dearborn requires regular on-site presence for clinical research andoperationscoordination.

WhatYoullDo (Essential Functions):

@QSAI

• Lead day-to-day operational support activities for the team creating structure ownership and follow-through across key functions.
• Support ongoing coordination with internal and external stakeholders as needed.
• Contribute to the continued growth and structure ofEngineeringSupportthrough planning coordinationtracking tools documentationand process support.
• Coordinate procurement-related workflows including request tracking prioritization stakeholder follow-up and process improvement.
• Support and oversee safetycomplianceand property control activities to ensure consistency accountability and operational readiness.
• Oversee lab space administration including organizationandutilizationplanning.
• Design and implement process improvements to reduce delays minimize downtime and maximize equipment availability and productivity.

@VIRTTEX

• Develop andmaintainSOPs standard work tracking tools and documentation to support consistent execution.
• Navigate andcoordinate effectively across various internal Ford networks (e.g. IT Facilities Safety) and external vendors to proactively resolve operational hurdles.
• Work directly and collaboratively withFordHuman Factors and Interaction Design researchers to prepare for and execute simulator studies and customer clinics.
• Analyze andoptimizeworkflows to improve efficiency reduce bottlenecks and strengthen support for the broader organization.
• Provide hands-on support for simulator systems including basic troubleshooting coordination of maintenance and system readiness for use.
• Partner withQSAIengineering and research teams to support simulator setup configuration and execution of studies or testing activities.
• Support hardware/software updates tracking and documentation for simulation systems and lab infrastructure.

WhatYoullBring (Minimum Requirements):

• Bachelors degree in a related field or equivalent practical experience.
• Ability to coordinate complex activities and drive execution across multiple stakeholders.
• Strong problem-solving skills with the ability to navigate both operational and technical challenges.
• Comfort working in a hands-on environment that includes both administrative coordination and light technical troubleshooting.
• Strong communicationskills and ability to work cross-functionally.
• Experience supporting safety-sensitive or compliance-driven environments.
• Physical & Environmental Demands:
  • Ability to lift objects up to 30 lbs.
  • Ability to movethroughoutthe office/lab/testing site to access equipment and collaborate.
  • Reliable transportation and the ability to drive to Dearborn MI regularly for project support.

Bonus Points For:

• Proficiencyin creating andmaintainingStandard Operating Procedures (SOPs) andprocessdocumentation.
• Experience with procurement coordination vendor management or asset tracking.
• Experienceworking with simulators labequipment or technical testing environments.
• Exposure to mechanical electrical or IT systems (even at a basic troubleshooting level).
• Experience supporting engineering automotive or prototype development teams.
• Familiarity with scripting data acquisition tools or simulation software (Python MATLAB etc.).
• Familiarity with safety and compliance regulations in a technical workplace.
• Hobbyist experience in mechanical systems electronics or DIY technical projects.

You may not check every box or your experience may look a little different from whatweveoutlined but if you are excited about this role and think you can bring value to Quantum Signal AI we encourage you to apply!

WhatYoullGet:

• Immediate medical dental and vision options FSA HSA and company-paid life/disability coverage
• Annual performance-based bonus
• 401(k) plan with company match
• Generous PTO based on years of relevant experience paid holidays
• Ford A/X-Plan vehicle discounts
• Learning and development program
• A relaxed historic schoolhouse work environment on-site gymnasium free drinks and snacks and regular optional team activities.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will berequiredat the time ofhire. Visa sponsorshipis notavailable for this position.

About QSAI:

Founded in 1999 and now a subsidiary of Ford Motor Company Quantum Signal AI is an engineering research and development team focused on realizing the future of mobility. We specialize in building robust technologies that make transportation more effective efficient and accessible for everyone.

Located in the historic Union School in Saline MI our office is a unique engineering playground designed for creativity and exploration. We are a community of smart people who lovenew challenges and value technical curiosity over specialization.