General Manager

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Ram Hotel Management LLC

The General Manager (GM) is responsible for 1) overseeing the daily operations and staffing of the hotel while driving and attaining expectations in all aspects of operational performance 2) recruiting interviewing hiring and training hotel team members 3) managing leading and supervising team members while implementing and providing support/maintenance of all company standards processes and procedures and 4) execution of company operational and revenue generation initiatives for their assigned hotel. The General Manager is responsible for achieving hotel operations revenue and profit objectives while consistently ensuring adherence to company policy and procedures. Utilizes the array of actions listed below plus others as necessary to ensure the successful operation of the hotel and the achievement of the companys performance expectations:

Guest Relations:

Regularly review all customer feedback sources taking action to resolve issues or problems that guests may experience. Handles special requests and accommodations.

Monitors property for compliance with brand surveys and online reviews in both results and responses.

Focuses on consistently attaining excellence in guest satisfaction and loyalty through a hands-on approach to developing a team to meet the companys service product and experience expectations.

Financial:

Analyzes P&L against budget and continuously looks for ways to maximize short and long-term profit through proper controls of spending and labor cost reductions and increased revenues through both occupancy and an optimized ADR.

Sales & Revenue:

Collaborates sales team in driving top line revenue to exceed company goals by implementing & executing revenue generation programs that drive base and incremental revenue.

Executes area market analysis and works with others to create and implement an effective marketing strategy for the area and updates this plan on a regular basis to maximize hotel performance.

Collaborates with appropriate parties to create implement and execute effective revenue management strategies to maximize RevPAR and market share.

Operations:

Ensures excellent condition of the hotel in order to maximize guest and owner satisfaction.

Inspects guest rooms and the building to ensure all brand standards are met. Ensures maintenance requests are addressed in a timely manner and the companys preventive maintenance program is fully executed to maintain the hotel in good condition.

Ensures consistent enforcement of all policies and procedures related to the operation of the hotel.

Review performance reports for each property on a daily basis to identify trends and ensure proper operation of the property according to company policy and procedures.

Responsible for the overall performance of the hotel as measured by key performance indicators (ex. Occupancy RevPAR Gross Operating Profit etc.)

Completes regular inventory and supply orders based on hotel budget and performance projections.

Working with their Regional Manager to identify and overcome areas of opportunity necessary to improve operations and results.

Implements and maintains all company standards processes and procedures ensuring execution to standards.

Associates:

Manages all hotel staff ensuring effective use of the resources provided by the organization.

Ensures all Associates are following all policies procedures and brand standards.

Leads the Associates/Team by exemplifying the attitude behaviors and service that we desire at the company.

Coaches all direct and indirect reports to maximize performance in all areas.

Executes employee recognition programs and ensures quality feedback to all property associates.

Works with Human Resources to create and maintain effective development plans for all associates.

Handles discipline and termination of employees in accordance with hotel policy. Provides associate staff training and constructive feedback as well as time

Education:

High school diploma or equivalent.

Experience:

3 or more years of multi-site management2 or more years of management and leadership experience prior hotel management experience preferred.

Track record of high performance in areas of operations and revenue generation through sales & marketing

Track record of controlling & reducing costs.

Travel

Must have a valid drivers license with an acceptable driving record.

Knowledge:

Advanced understanding of common office/front desk procedures

Intermediate understanding of business management practices

Intermediate proficiency in computer software especially word processing and spreadsheet software

Skills:

Must be able to read write and speak English proficiently.

Intermediate computer operation including but not limited to accessing data from the internet as well as proficiency with Microsoft Office Suite or related software.

Excellent interpersonal and customer service skills.

Excellent conflict management skills

Excellent communication with staff and guests including conflict

management.

Abilities:

Read comprehend and follow written procedures.

Respond calmly in situations of conflict and stress.

Adapt to changes in daily work.

Ability to problem solve in a timely manner.

Benefits include after 90 days continual employment: Health Dental Vision Paid Time Off & 401k offered if youre interested. Quarterly Bonus Opportunities. Starting at $80000 and up based on experience

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Ram Hotel Management LLC The General Manager (GM) is responsible for 1) overseeing the daily operations and staffing of the hotel while driving and attaining expectations in all aspects of operational p...