Mt. Pleasant Field Services Support

NOTE:

• Send your resume to
• Candidates must reside within a reasonable daily driving distance of Mount Pleasant Iowa.
• This is not a remote or hybrid site presence is mandatory.
• Work location 1200 E Washington St Mount Pleasant IA 52641
• 4 weeks of CERT training in Des Moines required.
• Interviews will be conducted on April 16th and 17th

Short Description:

The Iowa Department of Corrections (MPCF) is seeking an experienced servicefocused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory.

Complete Description:

The Iowa Department of Corrections (MPCF) is seeking an experienced servicefocused Information Technology Specialistto provide comprehensive IT support within a 24/7/365 correctional role supports a user community of more than 1500 individuals including over 280 staff and approximately 1200 incarcerated individuals. The contractor will serve asthe primary onsite technical resource for hardware software security systems network operations and user support across multiple secured environments.

Key Responsibilities:

Technical Systems Support

• Provide installation imaging configuration and maintenance for PCs servers switches security systems cameras wireless systems VoIP/phone systems kiosks OffNet systems email II TV systems and related technologies.
• Troubleshoot and resolve technical issues involving PCs switches wireless equipment PDAs and safety/security devices.
• Perform hardware replacements cabling fiber optic work wireless deployment switch maintenance and fiber management.
• Support door controls security cameras recording systems and safety equipment technologies.
• Maintain accurate device and inventory records.
• Collaborate with the ITS4 on system operations maintenance and complex issue resolution.

Operations & Help Desk

• Serve as the primary technical contact for MPCF users regarding hardware and software issues.
• Provide highquality customer service to staff incarcerated individuals and critical stakeholders.
• Create monitor and complete work orders; perform rootcause analysis and implement solutions.
• Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
• Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
• Assist in operational issue resolution while ensuring compliance with DoIT DOC and MPCF policies.

Project Planning & Implementation

• Partner with the Associate Warden of Administration and ITS4 to gather requirements plan test and implement technology projects.
• Support projects involving servers databases switches applications new technologies hardware configurations and systems upgrades.
• Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations

• Graduation from a four-year college or university
• Demonstrate working knowledge of computers networking wireless fiber optics security hardware recording systems safety systems phone systems and related communication technologies.
• Collaborate effectively with facility leadership coworkers end users and external partners.
• Ensure adherence to all security regulations lifesafety guidelines and compliance standards.
• Conduct data analysis to understand operational needs and implement practical solutions.
• Participate in training to remain current with emerging technologies.
• Move install and configure computer hardware as required.

Required Experience:

Manager