Summary

The Vice President Sav-Rx Account Management and Implementation is a senior leadership position responsible for overseeing client relationships successful onboarding of new pharmacy benefit plans and ongoing service delivery for employers health plans unions or other payers. This role combines strategic account leadership with hands-on implementation oversight to ensure high client retention satisfaction and revenue growth in the complex PBM environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead and steer the Annual Client Plans ensure client retention and oversee client contract renewals. Create alignment of overall service delivery to effectively manage the client lifecycle.
• Manage assigned Account Executives Account Managers Account Leads and Account Coordinators development and execution of client-specific business plans focused on the clients goals service delivery performance expectations growth in membership and profitability.
• Manage Implementation team that is responsible for end-to-end client onboarding process including ensuring budget timelines and high client satisfaction is maintained.
• Ensure that deliverables are on time within budget and meet the quality levels expected by MedImpacts internal and external customers.
• Provide direction and management over teams to monitor the quality of products and services being offered to the client.
• Optimize potential for sustainable growth and profitability. Identify and align required resources to achieve business goals in book-of-business.
• Develop and maintain solid business relationships with regions clients at the executive and key decision-maker levels. Determine where to make focused investments for each account.
• Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption.
• Research and analyze market trends and competitive practices to ensure client strategy is placed in context of clients industry and marketplace.
• Monitor client service continuum including proactive and reactive components. Resolve escalated issues while ensuring ongoing issues are resolved expeditiously.

Supervisory Responsibilities

Manages assigned staff in the segment area. Responsible for the overall direction coordination and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BA/BS Degree or equivalent; plus 15 years related experience; 15 years of SME in respective area(s); (or equivalent combination of education and experience); and 12 years supervisory experience; Supervisory experience may be substituted with 12 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Vice President level or above that must be completed within 12 months in new position.

Computer Skills

Intermediate to advanced skill set in Visio and MS Office; Word Excel PowerPoint Project and Outlook

Certificates Licenses Registrations

Must be able to obtain a valid drivers license and car insurance

Other Skills and Abilities

Superior working knowledge of PBM or other managed healthcare services to national and regional managed care organizations insurance companies and other health related entities. Excellent interpersonal skills written and verbal communication and group presentation skills. Rely on extensive prior experience within the Pharmacy Benefit Management industry as well as business judgment to plan and accomplish goals. Demonstrate ability to meet or exceed the competencies as listed below.

• Outstanding knowledge of the health benefits arena preferably in pharmacy benefits management.
• Consultative selling and negotiation skills
• Strong computer and analytic skills including experience creating and delivering client presentations using MS Office programs and use of client databases
• Knowledge of healthcare products and contracts preferred.
• Strong verbal written interpersonal presentation persuasion and consulting skills required.
• Valid drivers license and required level of car insurance.
• Strong interpersonal skills
• Proven skills in mentoring coaching and training employees

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Language Skills

• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

• Ability to write reports business correspondence and procedure manuals.

Competencies To perform the job successfully an individual should demonstrate the following competencies: