RSS Tier 2 Technician

Job Title: RSS Tier 2 Technician

Location(s): Monterey CA

Hours: Regular Full-Time

Salary Range: $60k/yr - $75k/yr

Clearance Requirements

N/A

What you will be doing:

This Person will provide on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g. Germany). Ensures classrooms end-user devices and local network connectivity remain fully operational coordinating with the central POM/OMC IT Service Management team.

Position Requirements

Minimum Requirements:

Experience:

• Provide Tier 2 desktop and classroom support at LTD and RSS locations.
• Troubleshoot hardware/software image/reimage laptops and support classroom AV equipment.
• Coordinate with POM ITS Service Desk for ticket logging escalation and closure in Ivanti.
• Perform asset management functions: inventory IT equipment coordinate shipping/receiving and process RMAs for RSS/LTD locations.
• Support limited TDY missions to OCONUS sites (Germany) for exercises or classroom setup.
• Serve as the on-site technical liaison to the central DLIFLC IT management team escalating unresolved issues to CIN Cyber or DCO staff as required.

Education:

• BA/BS from an accredited college
• or university with a minimum of 5 years experience
• or substitute with AA/AS with 7 years experience.

Certifications:

• CompTIA A (baseline hands-on hardware/software support).
• CompTIA Network (for network troubleshooting).
• ITIL v4 Foundation (preferred for incident/change mgmt alignment).

Physical Demands

This is largely a sedentary role; however some filing is required. The ability to move files open filing cabinets and bend or stand as necessary would be required.

Why JASINT

At JASINT we proudly boast a together we can attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and thats why we are seeking you!

We understand and respect the dedication and sacrifice required to serve our nations greatest efforts and our commitment in turn is to Support You!

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match employer-paid health dental vision for employees flexible spending accounts (HSA/FSA) company partially funded HSA STD/LTD professional development tuition and certification reimbursement spot award recognition PTO Floating Holidays.

*** JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! ***

JASINT provides equal employment opportunities to all employees and applicants without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity genetic testing results or service in the military. Equal employment opportunity applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit Experience:

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