FLEX Principal Engineer ITSM Platforms, Mobile Experience

This is a temporary position.

JOB SUMMARY:

The Principal EngineerITSM Platforms (ServiceNow Mobile Experience)is responsible forthe technical architecture development and ongoing evolution of an internalemployee-facingmobile application for iOS and Android built on the ServiceNow platform supporting both IT Service Management (ITSM) and HR Service Delivery functions.

This role serves as the senior technical authority for the ServiceNow Mobile Experience owning the design implementation and technical quality of the mobile solutionend-to-end. The Principal Engineer ensures the application is secure scalable performant and aligned with ServiceNow platform standards while delivering a unified and intuitive mobile experience for employees to engage with IT and HR services anytime anywhere.

As the lead engineer for theServiceNowbasedmobile application this role is accountable for defining the technical architecture and development approach that enables seamless integration across IT and HR workflows including requests incidents approvals knowledge notifications and employee support interactions. The Principal Engineer partners closely with the Senior Product Manager ServiceNow platform teams HR product owners security enterprise architecture and service delivery stakeholders to translate product vision intohigh-qualityproduction-readymobile solutions.

Operating at the intersection of mobile engineering ServiceNow platform development and employee experience the Principal Engineer drives technical excellence by enablingmobile-firstaccess to critical employee services through ServiceNows mobile capabilities. This includes buildingrole-basedandpersona-drivenexperiences that supportdesk-basedassociateson-propertyand field employees and corporate teams while ensuring reliability performance and compliance in a complex enterprise environment.

The role applies strong engineering discipline and agile delivery practices to leadhandsondevelopment guide technical design decisions manage dependencies across ITSM and HR domains and continuously improve the ServiceNow Mobile Experience. Success is measured through solution stability performance security posture development velocity and the ability to evolve the mobile experience instepwith changing business and workforce needs.

Key aspects of the role include:

• Ownership of the technical architecture and engineering standards for the ServiceNow employee mobile application spanning ITSM and HR service capabilities
• Handson leadership of ServiceNow Mobile development configuration and customization for iOS and Android experiences
• Close collaboration with product management ServiceNow administrators HR service owners UX/UI security and integration teams to deliver secure performant and compliant mobile solutions
• Technical oversight of integrations data flows and platform dependenciesrequiredto supportendtoendmobile workflows
• Establishment of best practices for mobile development code quality testing performance optimization and platform governance
• Mentorship and technical guidance for developers contributing to the ServiceNow Mobile Experience
• Continuous improvement of the mobile solution based on operational insights platform capabilities and evolving enterprise standards

CANDIDATE PROFILE

Education and Experience

Required:

8 years of application development leadership experiencethat includes:

• Enterprise-scale mobile application developmentforiOSand Android
• Expert-level architecture and coding abilities in SwiftSwiftUIand knowledge of Objective-C
• Extensive experience in development of a variety of large apps supportinghundreds of thousandsof users at scale
• Experience withAutomation CI/CD Release Management processes and Application Deployments to app stores.
• Familiarity with Enterprise-level SDKs for Analytics Networking Customer Engagement Application Performance Monitoring
• Strong understanding of API platforms backend servicesdatabaseand networking components of full-stack infrastructure
• 5 years of IT service operations experience with a minimum of3 years asaSolutionArchitect Lead Developer or Lead Engineer
• 5 years developing enterprise applications through the ServiceNow platform
• Undergraduate/graduate degreeor equivalent education experience

Preferred:

• Demonstrated success leading medium- to large-scale initiatives/transformations
• Proven knowledge of Agilemethodology; preferablySAFeAgile
• Experience with mixed and offshore delivery models
• Experienceindesigning and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment
• Goodprocess managementnegotiating influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of business environment servicerequirementsand hospitality culture
• Knowledge of / familiarity withthe other platform ()as well
• Demonstrated ability to assess customer/client needs creatively approach solutions decide and influenceappropriate coursesof action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies forclientorganizations.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas ineasy to understandbusiness terms
• Ability toaccomplishresults through others particularly byestablishingrelationships effective controls and leading in a managed service environment

CORE WORK ACTIVITIES

Technical Design & Architecture

• Translate product requirements and roadmap priorities into technical designs for the ServiceNow Mobile Experience
• Define and evolve mobile architecture patterns for ServiceNow including UI components data access and integrations across ITSM and HR workflows
• Review andvalidatesolution designs to ensure alignment with ServiceNow platform standards security requirements and enterprise architecture

HandsOn Development & Configuration

• Develop configure and extend ServiceNow Mobile capabilities to support IT and HR use cases such as incidents requests approvals notifications knowledge and employee support
• Build and refinerole-basedandpersona-drivenmobile experiences fordesk-basedon-property field and corporate employees
• Implement andmaintainintegrations and data flowsrequiredforend-to-endmobile workflows

Code Quality & Engineering Excellence

• Perform code reviews and providehands-ontechnical guidance to developers contributing to the ServiceNow Mobile Experience
• Establish and enforce development standards patterns and best practices for mobile performance reliability and maintainability
• Identifyand remediate technical debtimpactingmobile performance stability or scalability

Agile Delivery & Collaboration

• Participate in sprint planning backlog refinement and daily engineering activities to ensure mobile work iswell-scopedanddelivery-ready
• Partner daily with the Senior Product Manager to clarify requirements assess feasibility and sequence work for mobile releases

• Collaborate with ServiceNow administrators HR service owners UX/UI designers and integration teams to deliver cohesive mobile solutions

Platform Health Security & Operations

• Ensure the ServiceNow Mobile Experience meets enterprise security compliance and identity standards
• Monitor mobile application health performance and production issues; lead technical troubleshooting and resolution when needed

• Support release readiness testing validation and deployment activities for ServiceNow Mobile enhancements

Continuous Improvement & Enablement

• Evaluate new ServiceNow mobile features and platform capabilities todetermineapplicability and value to the enterprise mobile experience
• Lead proofs of concept and technical spikes to assessnew approaches tools or architectural improvements
• Document technical designs standards and decisions to supportlong-termplatform governance and knowledge sharing

Technical Leadership

• Act as the technical authority for ServiceNow Mobile across IT and HR domains
• Mentor engineers and elevate overall engineering maturity for ServiceNow Mobile delivery
• Provide technical input to leadership on risks tradeoffs andlong-termmobile platform strategy

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.