Manager, Operations

Serving the needs of all families with young childrenCarters Inc. is the largest North American apparel retailer exclusively for babies and young children encompassing Carters OshKosh Bgosh Skip*Hop and Little Planet brands. Meaningful work constant learning genuine people and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carters.

How youll make an impact:

Carters has completed a major phase of MarTech platform migration and transformation. We are now entering a critical phase of stabilization optimization and value realization across our customer communications ecosystem.

As the Operations Manager of MarTech you will be responsible for owning and optimizing the technology platforms that power Carters customer communications across email and related channels. You will serve as the connective tissue between Customer Communications IT Data and external MarTech vendors ensuring that platforms are stable wellgoverned and evolving in ways that unlock business value and improve customer experience.

This role reports into the Director Customer Communications has 2 direct reports and is based in our Buckhead office on site 4 days/week.

WHAT YOULL DO

40%: Product Ownership & Optimization

• Own the MarTech platforms that support customer communications (e.g. ESP and orchestration tools) with a focus on stability performance and optimization
• Manage the product roadmap and backlog prioritizing enhancements optimizations and technical improvements based on business impact risk reduction and customer experience
• Continuously evaluate platform health reliability and performance proactively identifying opportunities for improvement

40%: Execution & Delivery

• Lead intake grooming and prioritization of MarTech work across multiple stakeholders
• Define clear functional requirements and success criteria for enhancements and optimizations
• Serve as the translator between technical and nontechnical teams to ensure shared understanding and smooth execution
• Ensure MarTech platforms operate in alignment with Carters data governance privacy and security standards
• Partner with Data team to maintain clean data flows consistent definitions and reliable customer identifiers
• Help establish and reinforce best practices for platform usage documentation and operational governance

20%: CrossFunctional Partnership

• Partner closely with Customer Communications to translate campaign and lifecycle needs into scalable repeatable platform capabilities
• Work in tight collaboration with IT and Data teams to manage integrations data flows identity resolution and platform dependencies
• Act as a key liaison with external technology vendors driving accountability roadmap alignment and issue resolution

Wed Love to hear from you if:

Must have:

• 4 years of experience in product management or marketing technology role
• Handson experience working with customer communications platforms (e.g. ESPs orchestration tools CDPs analytics integrations)
• Demonstrated product thinking with a focus on stability scalability and operational excellence
• Ability to translate complex technical concepts into clear actionable guidance for nontechnical partners
• Comfort working in agile environments including backlog management and iterative delivery
• Analytical mindset with the ability to use data to inform decisions and optimization opportunities
• Strong communication and stakeholder management skills with confidence operating in crossfunctional forums
• Highly organized with strong attention to detail followthrough and the ability to manage multiple workstreams simultaneously
• Leadership experience including mentoring junior team members supporting daytoday execution and helping set clear priorities and expectations across a small product or MarTech pod

Preferred skills and experience:

• Experience with tools such as Jira Confluence or similar workmanagement platforms
• Familiarity with cloudbased data systems and modern MarTech architectures
• Retail ecommerce or consumerfacing brand experience

Make a career at Carters:

Career Development: Success starts from within and we have several paths from which you can choose to enhance your career evolution. From Carters University to Toastmasters to mentorship programs and more we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin genetics disability age veteran status or any other status protected by federal state or local law.