Member Experience Team Leader

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Posting Description

MEMBER EXPERIENCE TEAM LEADER Credit Union will be a first point of member contact for branch staff as well as a point of escalation for complex member/account-related issues; help diagnose complex member account-related issues and provide support to the Member Relations Representatives and Member Experience Specialists; provide member information assistance and solutions addressing the financial needs of members via email phone or written correspondence and train Member Relations Representatives and Specialists to do the same; and lead efforts to teach and effectively cross-sell product offerings of the MIT Federal Credit Union.

The full job description is availablehere

Job Requirements

REQUIRED: Five or more years of experience in the financial industry; member/customer service experience; High school diploma or equivalent; excellent communication skills patience and leadership skills to resolve complex member issues for members and those assigned to the team or branch. PREFERRED: Be well-versed in all Credit Union products and services and able to effectively train those on the team or in the branch.

4/8/2026

Posting DescriptionMEMBER EXPERIENCE TEAM LEADER Credit Union will be a first point of member contact for branch staff as well as a point of escalation for complex member/account-related issues; help diagnose complex member account-related issues and provide support to the Member Relations Represent...