Product Manager

Who We Are Looking ForAs a member of the Product Management team this role is responsible for driving business value for Crisis24 while delighting our customers. The person in this role will shepherd a portfolio of product features from concept to end-of-life: developing maintaining and realizing the vision for the product being familiar with its design architecture and features and always representing the customer needs. This includes owning relevant artifacts and facilitating related processes such as the product roadmap product backlog product releases go-to-market approaches pricing and packaging post-launch maintenance and product profitability. To optimize their portfolio for success this role always considers the larger Crisis24 ecosystem providing the bridge between business and technology and working collaboratively with multiple stakeholders (both internal and external) as well as their fellow product team You Will Work OnThe core duties are listed below but there may be other related tasks as directed by line management from -FacingIdentifies and owns the customer needs and problems both for existing customers and the larger prospective the overall market and competitive dynamics for offerings within their portfolio (or the equivalent thereof).Iteratively develops product and feature requirements and acceptance criteria consulting with clients sales and other stakeholders internally and externally including outlining the market/customer problems we are trying to solve and business goals we are trying to go-to-market activities including communicating internally assisting Marketing with external communications collateral and other product marketing elements coordinating the set-up and execution of internal and customer-facing Beta programs initiating updates to Sales and Contract Management tools and ensuring support for Demos and the product capabilities to customers and internal stakeholders as necessary for existing features and new releases and documents DevelopmentIdentifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality reduced costs and/or increased and specifically defines that which is most valuable to Crisis24 to be delivered next for the product and is able to clearly articulate this the primary creator of the stories and scenarios that comprise the product with UX on design and refinement of the user in meetings involving key members of market-facing and internal departments as well as peers and presents updates on their to the creation and maintenance of personas relevant for their creation and management of the subscription model packaging and overall purchasing model for the go-to-market offerings within their the usage profitability and ROI for their product as part of the product lifecycle analytics to gauge user adoption observe user behavior and make data-driven priority with Delivery & Engineering teamsPresents comprehensive requirements to engineering during (pre-)grooming to achieve refinement of Agile/Scrum methodologies and supports iterative design and continuous improvement applicable scrum ceremonies with guidance from the technical Delivery questions from software engineers clarifies requirements and describes the priority for product with Engineering leads on Buy/Build/Partner decisions pertaining to product development within their You Will BringAny combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:Bachelors degree in business engineering software or another relevant field.3 years of experience in product management product ownership or business analysis relating to software experience engaging with customers to understand their unmet needs and explain clearly which of their problems the product suite can solve and individual with a pragmatic/flexible attitude who can effectively work across teams internally and also with to take ownership of tasks and make to detail at all to demonstrate compassion and actively listen to customer and Place of WorkIt is desirable that the candidate be located near the Crisis24s regional office:United States: Annapolis MDPosition holder must have the right to work in the US without holder would have to pass a pre-employment check.