Corporate Trainer

Merchants Bank Winona is seeking a Corporate Trainer to join our position is responsible for coordinating and delivering high quality programs that support the banks strategic goals. Duties including coordinating and facilitating culture focused and technical training through in person and virtual learning experiences. Also involves developing and maintaining training materials manuals e-learning modules job aids and resource guides. Will collaborate with the Training Director and risk/compliance teams to assign compliance and product knowledge courses. Duties also include coordinating onboarding training for new and transferring position requires a bachelors degree in Business Education Human Resources Communication or related field required/preferred. Experience in corporate training preferably within the banking or financial services industry preferred. Must have excellent presentation facilitation communication and interpersonal skills. Must be proficient in Microsoft Office (Excel Word and PowerPoint) and have knowledge in virtual training platforms. Strong project management organization attention to detail and analytical skills on Apply Now or apply in personat Merchants Bank Winona (102 E 3rdStreet). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Summary:The Corporate Trainer plays a critical role in advancing employee knowledge skills and performance across the organization. This position is responsible for coordinating and delivering highquality training programs that support the banks strategic goals regulatory requirements and commitment to service excellence. The Corporate Trainer partners closely with Human Resources Compliance business unit leaders and frontline staff to foster a strong consistent learning culture within a growing community Responsibilities:Primary Facilitation Responsibility:Welcome Home Training Facilitate monthly two-part sessions customer service foundations and internal and external service excellence strategies. Scheduled sessions on the ILT Calendar communicate details via email/AppSpace maintain materials and facilitate sessions via Microsoft Plus TrainingCoordinate and facilitate Service Plus training for employees with 90 days of eligibility scheduled sessions on the ILT Calendar communicate details via email/AppSpace maintain materials and facilitate Communications TrainingFacilitate weekly Unified Communications training covering Outlook Appspace Teams Calls Chat and Microsoft Teams. Scheduled sessions on the ILT Calendar communicate details via email/AppSpace maintain materials and facilitate sessions via Excellence ProgramCoordinate and facilitate quarterly twoday programs focused on organizational culture connection and bank scheduling communications logistics materials inventory and UI Core System TrainingFacilitate monthly sessions consisting of Scheduled sessions on the ILT Calendar communicate details via email/AppSpace maintain materials and facilitate sessions via Microsoft TeamsSignature UI CIF SubsystemsSignature UI Transactions SubsystemsSignature UI Loan Subsystems Training Design & Delivery:Work collaboratively with Training Director to implement and continuously improve training programs for new and existing employees including onboarding compliance customer service sales systems and leadership engaging inperson and virtual learning experiences using adult learning principles and varied instructional and maintain training materials including manuals elearning modules job aids assessments and resource technical training related to bank systems communication tools and effective system adoption by facilitating employee proficiency with required Culture Engagement & Recognition:Facilitate Welcome Home and Celebrating Excellence and lead culturefocused initiatives that strengthen employee engagement and promote service and support the organizations Strategic Plan by embedding the three cultural pillars into all culturerelated training an employee recognition program by providing quarterly participation updates to staff and distributing vouches in accordance with program Assessment & Program Management:Support and review training needs assessments in collaboration with Training Director and department leaders to identify skill gaps priorities and performance improvement in the development and maintenance of training policies annual training plans and program evaluations using tools such as monitor and report on training participation and effectiveness using feedback assessments and performance & Department Responsibilities:Maintain accurate training documentation across multiple LMS platforms including:TRC Interactive: Teller Solutions tracking reporting communications and BAI score updatesOnCourse Learning: Enrollment and monitoringFitch Learning (Moodys): Enrollment and monitoringShockproof Learning: Enrollment and monitoringBAI LMS (ILT): Instructorled training administrationParticipate in department projects prepare correspondence and support budget with leadership and regulatory training standardized training templates on the shared Compliance & Learning Management Administration:Ensure all training programs are current and aligned with assigned Roles and Rules within the BAI with the VP/Training Director and Risk/Compliance teams to review and validate role assignments annually (Q4).Coordinate with Human Resources to support mandatory training requirements and ensure accurate tracking and accurate attendance records in the BAI Learning Management System (LMS) for designated programs within and outside the LMS i.e. Knots of Knowledge. Perform additional tracking and documentation to support compliance and reporting needs and employee Course & ILT Calendar Management:Maintain and update training courses in BAI including management of the InstructorLed Training (ILT) annual updates to Product Knowledge and create iDesign courses for programs for example: Fraud Focus Spotlight Sessions recordings for future viewing and tracking. Publish and maintain quarterly ILT offerings of core monthly/weekly training offerings Signature UI (CIF Transaction and Loan Subsystems) Welcome Home (Part 1 and 2) Service Plus (4 Discussions) Celebrating ExcellenceUnified CommunicationsTrust and VerifySpotlight SessionsDepartmentspecific training (e.g. Dayforce Compliance Financial Crimes Retail)BAI Communications:Manage and distribute training communications including: Newhire course comingdue remindersOverdue training notificationsCourse failure notices (3rd 4th and 5th attempts)Manager notifications and escalation communicationsNew employee new manager and transfer onboarding communicationsUnsuccessful Course Attempt TrackingTrack unsuccessful attempts within the BAI courses and coordinate directly with employees and supervisors regarding training compliance tracking spreadsheets for audit and reporting Offboarding & Transfer Tracking (Audit Support)Track and document BAI access and training assignments for: New employeesTransfer employeesTerminated and retired employeesInternsSpecial employment circumstances (e.g. Maintenance Custodial Courier roles)Collaboration & Communication:Serve as a liaison between Human Resources/ Training and business units to ensure training materials and assignments align with operational Coordination:Maintain and utilize onboarding tracking spreadsheets for new and transferring up employees in BAI and distribute onboarding standardized email signature and track training milestones in 1 week 2 weeks 1 month 2 months and 3 progress updates and conduct manager onboarding followups at 2 weeks 2 months and 90 internal communications through Appspace and assist with department with coordinating external training consultants as duties:Respond to employee training with special projects as Merchants Bank at community support to the Director of of Merchants core mission values & stakeholder commitments: Employee will be expected to contribute to a positive working environment through words and actions. Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service. Regular and dependable attendance is an essential function of the job. Employee will be expected to complete compliance and product knowledge assignments as assigned. Qualifications:Bachelors degree in business Education Human Resources Communication or related field required/preferred; Professional certifications (CPTD ATD) in corporate training preferably within the banking or financial services industry understanding of banking operations products services and regulatory presentation facilitation communication and interpersonal in Microsoft Office (Excel Word and PowerPoint) Learning Management Systems and virtual training platforms i.e. project management organization and analytical to assist in designing engaging content for diverse learning styles and levels of Competencies: Communication: Able to present complex information clearly and effectively to all levels of : Able to Adjust training approaches to meet evolving business needs and needs of the learner Collaboration: Able to work well across teams and : Must maintain confidentiality and upholds ethical Focus: Able to strengthen the customer experience through employee Working Conditions:Inside working environment some noise. Primarily requires sitting at a desk. Must be willing to travel to other Merchants Bank locations as :Will have extensive contact with internal and external customer contact and is to conduct self in a manner that will be in step with and enhance the overall values vision and mission of the department and Merchants Bank.