Guest Services Night

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Guest Services

• Greet guests warmly and professionally upon arrival and departure
• Assist guest inquiries politely and respectfully
• Provide accurate information about hotel amenities promotions and local attractions
• Handle guest requests complaints and service recovery with professionalism
• Maintain accurate records and ensure compliance with hotel policies

Valet Services

• Safely park and retrieve guest vehicles in designated valet areas
• Maintain organized tracking of keys tickets and vehicle information
• Assist guests with loading/unloading items from vehicles
• Monitor valet area for cleanliness safety and traffic flow
• Drive both automatic and manual transmission vehicles

Bell Services

• Escort guests to rooms while handling luggage with care
• Deliver amenities packages and other items to guest rooms as requested
• Assist with group arrivals/departures and coordinate luggage storage
• Maintain cleanliness and organization of bell desk and storage areas

General Responsibilities

• Communicate effectively with Front Office Housekeeping Security and other departments
• Uphold grooming uniform and gaming license standards at all times
• Follow safety security and guest privacy protocols
• Maintain awareness of hotel operations and guest satisfaction
• Perform other duties as assigned by management

QUALIFICATION REQUIREMENTS:

• High school diploma or equivalent preferred
• Ability to drive both manual and automatic transmission vehicles
• Excellent customer service and communication skills
• Professional appearance and demeanor
• Availability to work flexible shifts including weekends and holidays

EDUCATION AND/OR EXPERIENCE:

One (1) or more years of hospitality or related experience is required. A high school diploma or equivalent is preferred.

LANGUAGE SKILLS:

Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES LICENSES REGISTRATIONS:

• Valid drivers license with clean driving record (required for valet duties)

PHYSICAL DEMANDS:

• Ability to lift and carry luggage up to 50 lbs and stand/walk for extended periods

WORK ENVIRONMENT:

• Indoor and outdoor environments with varying weather conditions
• Fast-paced guest-facing role requiring physical stamina and attention to detail

BENEFITS AND COMPENSATION

$17.50 hourly plus tips

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical dental vision life disability FSA and a 401k retirement plan which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.