USA Assistant Manager CLS Operations Hub (Husbandry)

You Belong HereWherever in the World you find yourself.

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With a vision for a connected world Inchcape relies upon the expertise diversity and global network of our over 3000 professionals spread across 60 plus countries and in over 240 offices to help our partnersconnect to a smoother smarter ocean.

We empower our people and our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective we connect the world and see the bigger picture.

The Power of Peoplewe rely on the strength of local agent knowledge and relationships.

Progress we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach formore.

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Business Need / Purpose of Role:

The Assistant Manager CLS Operations (Hub) is responsible for managing service delivery of the husbandry hub providing the support for global or regional customers in line with the company/department process and strategy.

Oversees the operational activities of the defined Principal(s) accounts assisting the Hub team SVC performance Stakeholder engagement and continuous improvement of the Service Center & Principals Accounts delivery specific to the hub location.

Knowledge Skills and Abilities:

• Foundational knowledge of Port Operations and Port Agency services.
• Knowledge of Shipping Documentation i.e. Bill of Lading (BOL)

• Ability to work independently with limited supervision multitask and possess strong initiative exercise independent judgment within established systems and procedures.
• Possess organizational and time management skills with ability to prioritize be detail oriented and results driven.
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills including strong verbal and listening skills.
• Must possess advanced proficiency with Microsoft Word Excel PowerPoint SharePoint and Outlook.

Duties and Responsibilities:

Operational coordination

• Understand customer requirements of services and communicate the requirements to the Local Port agents and the service delivery centre in as per Standard Operating Procedures (SOP)
• Ensure and manage full utilisation of the operating (ERP) IT system(s) and tools available by all the relevant stakeholders usage including but limited too port calls management
• Coordinate daily operational requirements of assigned customers ensuring service delivery by the port agent and the service delivery centre
• Oversee and manage the day-to-day service delivery of the Hub Principal team to ensure all procedures are competently executed
• Manage and monitor principal requests reporting procedures and policies working instructions and principal contractual requirements
• Principle and stakeholder engagement follow-up relationship development and management
• Assist with the onboarding and implementation of new or existing Hub Principals into the business
• Drive continual improvement of processes and service delivery with assistance of the Hub service centre
• Assist in managing issues of Local port agents in the region

Quality Management

• Ensures service delivery standard failures by Service Centre team individual or LPA are escalated and reported for followed up with the relevant stakeholder
• Ensures compliance with the principal requests procedures and policies working instructions and contractual requirements
• Adhere to and assist in ensuring the Service Centre staff are compliant with all ISS processes procedures instructions and policies
• Assist in maintaining and regularly review Inchcape and principle specific (including but not limited too) Databases Manuals SOPs PWI KPIs reporting requirements
• Monitor and evaluate LPAs performance - when required plan implement and deliver improvements
  

Education Qualifications Certifications and Licenses

Education/Experience:

• Bachelors degree in Maritime Administration Business Administration or or related field recognized equivalent from an accredited university preferred; equivalent experience maybe substituted for educational requirements.
  
• 2-4 years experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment. Preferably with experience in Port Agency (shipping services) with exposure to various commodities and vessel types utilized in the port of assignment. Industry experience: logistics and professional services (preferably around ports / shipping; desired)
  
• Experience working within a complex multi-national multi- cultural organization; desired.
• Expertise in international federal state and/or local laws rules and regulations for operations and security (USA & IMO).
• Experience working within pre-defined processes and procedures delivering work in accordance with SLAs (Service Level Agreements).
• Transitioning military personnel and veterans are encouraged to apply.
• Eligibility to work in the US.

Licenses:

• Incumbent is expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation a valid non-expired state drivers license and vehicle insurance coverage.
• Once selected for employment federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment. For further program information visit: Inchcape Shipping Services

  
  

  We believe in building a diverse and high performing workforce that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people their welfare training and expertise. We realize the value of the diversity of our people and know that their unique experiences skills and passions strengthens the organization stimulates creativity and promotes the exchange of ideas helping you to build a rich and rewarding career.

  
  

  What youll get:

  
  

  We understand that different families have different needs which is why were always evolving our benefits to accommodate our employees.

  
  

  Along with health and financial benefits our employees enjoy a variety of other perks tuition assistanceemployeeresource groups and collaborativeworkspaces some offices even welcome dogs.

  
  

  In addition to our traditional benefits and perks we sponsor various events throughout the year. And weprovidea culturebased onlearningthe support of anengaged teamandan inclusive environment where all employees are valued.

  
  

  We alsoencourage a better work-life balance with our flexibility. Whilewe know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfull-time. With consistent communication and digital collaboration tools Inchcape has enabledour employees to find a balance that feels fulfilling and productive for each individual situation.

  
  

  • Generous time off and paid holidays
    • Three weeks vacation (immediately upon date of hire) 10 days Personal/Sick time 12 paid holidays
    • Paid parental leave
  • Employee Assistance Program (EAP)
  • Performance and Recognition You are rewarded for achieving success by merit increases and reaching milestones.
  • Career growth and opportunities for promotions. We develop and hire from within!
  • Compensation range is $65000 and up depending upon experience. You may also be eligible for bonuses and other benefits.
  • Plus much more!

  
  

  We have you covered for anything life could throw your way.

  
  

  Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources culture and leadership you need to be successful to build something youre proud of and take advantage of all the future holds.

  
  

  Follow us on LinkedIn Facebook Instagram and X to meet our employees and see what makes us who we are.

  
  

  Whoyouare is whoweare.

  
  

  Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex disability age sexual orientation gender identity national origin veteran status genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed please email describing the accommodation.

  
  

  #LI-JN1

  
  

  Required Experience:

  Manager