Business Analyst II Process Management

Job Title: Parts Order Fulfillment Analyst

Client: Heavy Machine Manufacturing Company
Duration: 12 Months
Location: Waterloo IA 50613
Shift: 1st Shift (6:00 AM 4:00 PM)

Role Overview

Analyze and improve business processes focusing on service parts management order fulfillment and operational efficiency.

Key Responsibilities

• Evaluate business processes and recommend improvements
• Lead process improvement initiatives of moderate complexity
• Resolve business process issues and provide domain expertise
• Analyze data and metrics to enhance customer experience
• Manage order fulfillment and service part availability
• Collaborate with cross-functional teams (supply chain engineering marketing)
• Maintain stocking metrics and forecast service parts demand

Core Duties (Process & Supply Chain Focus)

• Forecast new parts and manage availability
• Review forecasts and recommend ordering adjustments
• Facilitate cross-functional meetings for service part planning
• Develop strategies to meet master schedules
• Execute business processes aligned with company policies
• Improve service support performance using data insights

Responsibilities

• Translate business needs into solution recommendations
• Document AS-IS and TO-BE processes
• Support stakeholder engagement and communication plans
• Identify risks issues and dependencies in projects
• Contribute to feasibility studies and business cases
• Prepare reports and presentations using data from multiple sources
• Support continuous improvement initiatives

Required Skills

• Data analysis and reporting
• Business requirements analysis
• Gap analysis and process mapping
• Strong communication and stakeholder management
• Planning prioritization and organization
• Risk and project management fundamentals
• Excel proficiency
• Ability to analyze trade-offs and make decisions

Technical & Functional Knowledge

• Supply chain and service parts management
• Order fulfillment processes
• Business process improvement methodologies
• Project tracking and reporting
• Commercial and operational understanding

Nice to Have

• SAP experience
• Project management experience
• Experience in service support environments
• Data analytics and statistical knowledge
• Experience with reporting tools and databases

Education

• Bachelors degree in Business Engineering Supply Chain or related field (or equivalent experience)

Work Experience

• 1 3 years of relevant experience
• Experience in manufacturing operations or supply chain
• Exposure to purchasing logistics warehousing or procurement
• Basic experience coordinating team activities

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