Customer Care Associate (Outpatient)

description:

Auto Offer: Day Shift 40 hr week 8 hr day M-F must have all just requirements in job description. Strong Customer service skills performs quality control checks for office. Also would like someone who has integrity self starter team player critical thinker problem solver Bilingual preferred

requirement:

Job Requirements:Education and Work Experience:High School Education/GED or equivalent: PreferredAssociates/Technical Degree or equivalent combination of education/related experience: PreferredEssential Functions:Answers phone takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts processes encounter forms verifies insurance and patient information in computer. Makes appropriate updates copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients obtaining authorizations and assisting patients and physicians with referral technical support services and functions under supervision of a clinician/specialty team. Provides back-up for admitting clerks as needed. Performs registration process obtaining all pertinent demographic and insurance information required including authorizations when report(s) for overdue balances for next day appointments and relays via fax to clinics before next day. Monitors computer data for accounts needing collection interaction. Utilizes and updates departmental databases. Verifies insurance coverage and eligibility for all patients according to procedures. 40 hr week 8 hr day M-F must have all just requirements in job description. Also would like someone who has integrity self starter team player critical thinker problem solver Bilingual preferred Verifies insurance coverage and eligibility for all patients according to procedures. Balances over-the-counter daily receipts. Opens and/or locks up the quality control checks of general front desk and waiting areas to ensure hospital cleanliness. Keeps waiting rooms neat and orderly. Assists in cleaning rooms between cases according to established protocols. Opens and/or closes unit. Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate. Monitors panels for alarms and reports to appropriate payments from patients. Balances cash drawer and credit card receipts. Manages office duties including money deposits to cashier typing documents entering data into the computer medical record management and billing management. Collects statistics and manages data entry of daily charges. Monitors computer data for accounts needing collection interaction. Communicates to clinic leadership ideas to improve clinic operations. Participates in ongoing cross-services performance improvement other job-related duties as Requirements:Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore we require that all associates receive all required vaccinations as a condition of employment and annually thereafter where applicable. Medical and religious exemptions may Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.