Dayton, OH ICSP Medical Support Assistant

Job Title: Medical Support Assistant

No of Positions or candidates required:25 positions

Specialty: Clinic Practice Management / Administrative Support

Place of Work (City/State): Dayton OH (VA)

Start Date: May 2026

Shift Schedule: Monday Friday Between 6:00 AM 6:00 PM (including federal holidays)

How many shifts needed per month: Full-time coverage (approx. 20 22 shifts/month per FTE)

License: Not required

Certifications:

• VA Privacy and Information Security Awareness training (mandatory)

Education:

• High School Diploma required
• One year above high school (college or equivalent) OR combination of education and experience preferred

Experience needed: Minimum 6 months of clerical/administrative/office experience

Special Skills needed:

• Appointment scheduling and calendar management
• Customer service and patient interaction
• Knowledge of healthcare administrative workflows
• Data entry and EHR systems (ISS/Oracle VistA preferred)
• Strong written and verbal communication
• Ability to multitask and prioritize effectively
• High attention to detail

Credentialing / Onboarding time: 6 weeks to 8 weeks

Responsibilities:

• Perform receptionist and administrative support duties
• Schedule and manage patient appointments per guidelines
• Maintain and update patient records and scheduling systems
• Handle incoming calls messages and patient inquiries
• Verify patient eligibility demographics and insurance
• Monitor consults recalls and scheduling requests
• Document all patient interactions and scheduling actions
• Coordinate with internal departments (ROI Enrollment Travel etc.)
• Operate office equipment (copiers scanners etc.)
• Comply with VA policies SOPs and confidentiality standards
• Complete required trainings and use assigned systems effectively

Misc:

• Must be a U.S. Citizen
• Subject to background/security investigation
• Must be proficient in English
• On-site role at VA (non-personal services)
• Must meet performance standards (accuracy responsiveness patient service)

Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.