MDM Business Systems Analyst

Company:
Commonwealth of Massachusetts

Location:
Quincy MA

Hybrid

rate
$60/HR

Position:
MDM Business System Analyst

Job Description:
he Commonwealths Health and Human Services organizations support programs and services that promote the health safety and well-being of residents across Massachusetts. The Master Data Management (MDM) team provides shared-service capabilities that support identity resolution golden record generation cross-system validation and publication of trusted data for downstream operational and analytic use. The Commonwealth is seeking a highly skilled and collaborative candidate to fill the MDM Business Systems Analyst contract position. This role supports a high-demand shared-service MDM environment serving health and human services programs and partner organizations. The ideal candidate is experienced in requirements analysis request decomposition stakeholder engagement documentation and practical problem-solving across business and technical this role you are comfortable helping translate urgent incomplete or over-specified requests into actionable work while partnering with developers program leadership analytics reporting and data management teams to ensure work is routed and executed appropriately. This role will be expected to support intake and triage activities contribute to requirements and light analysis work assist with operational follow-up and help establish better practices for MDM request management and delivery.

Detailed list of Job Duties and Responsibilities:

Lead intake discovery and request decomposition for new MDM

related work including clarifying the business problem relevant systems dependencies and expected outcomes.

Partner with business stakeholders developers and program leadership to distinguish true MDM work from

requests better served by analytics reporting or data management teams.

Gather analyze and document business functional and operational requirements for enhancements fixes

integrations and support activities of varying complexity.

Translate business requests into clear user stories requirements notes process flows acceptance criteria test

scenarios and implementation support artifacts as needed.

Support backlog readiness and estimation by helping frame scope assumptions risks and dependencies in

partnership with the program manager and technical team.

Contribute to production support and operational triage by helping investigate whether jobs ran interfaces

fired or expected data movements occurred before escalating to engineering leads.

Perform basic data inquiry and validation using SQL or similar tools to support issue triage request clarification

and solution validation.

Work with developers and sister teams to define how trusted MDM outputs should be published for

downstream reporting and analytics use without turning MDM into the primary reporting team.

Assist with user acceptance testing documentation review defect triage and validation of delivered solutions

against requirements and business expectations.

Qualifications Minimum experience/skills:

3 years of experience in business systems analysis techno-functional analysis data analysis or a similar role supporting enterprise data integration or master data environments.

Experience gathering documenting and maintaining end-to-end requirements across business and technical stakeholders.

Experience working with highly sensitive healthcare or human services information and familiarity with HIPAA and other data privacy controls.

Basic SQL skills and comfort performing practical data inquiry to support issue triage validation and operational follow-up.

Experience translating business needs into structured functional requirements user stories acceptance criteria and testing support materials.

Strong communication skills and comfort explaining or reframing requests for technical stakeholders vendors business consumers and program leadership.

Experience supporting issue triage defect management user acceptance testing or operational support in production environments.

Ability to work with teams independently in a high-demand environment with shifting priorities.

Preferred experience/skills:

Experience in healthcare payer provider Medicaid human services or public-sector data environments.

Experience supporting Master Data Management (MDM) identity resolution golden record reference data or cross-system validation use cases.

Familiarity with cloud analytics and reporting ecosystems such as AWS Snowflake Tableau or similar platforms.

Experience with service intake request routing operational triage or managed-service style delivery practices.

Strong documentation and facilitation skills especially in environments where business stakeholders may arrive with prescriptive solution ideas.

Experience supporting teams that work across multiple agencies programs or regulated data domains.