Senior Applied AI Solutions Architect — Amazon Connect
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Application deadline: Apr 14 2026
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Applied AI Solutions Architecture team within AWS is seeking a hands-on customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connects AI capabilities. This role is part of the AI Velocity Team a service-specific approach that assigns dedicated advisory and hands-on development resources directly to customers to achieve production-ready outcomes in weeks instead of months.
As an Applied AI Solutions Architect you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI:
Model Selection Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases balancing latency accuracy cost and compliance requirements.
Prompt Configuration Designing testing and optimizing AI prompts and system instructions for Amazon Connect AI agents including self-service agents answer recommendation agents and custom orchestrator agents.
Tool Configuration Architecting and building the tool integrations (APIs Lambda functions data connectors knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents including configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems.
A critical dimension of this role is Customer Data Readiness assessing preparing and structuring customer data assets so that AI agents can reliably access retrieve and act on the right information. You will help customers evaluate their data landscape identify gaps establish data pipelines and ensure their knowledge bases CRMs and backend systems are AI-ready before agents go live.
You will work at the intersection of contact center operations and applied AI helping customers move from proof-of-concept to pre-production for their Amazon Connect Unlimited AI deployments. This is a deeply technical hands-on role you will write code build integrations configure agents and pair-program with customer engineering teams.
Willingness to travel up to 25-40% for on-site customer engagements
Key job responsibilities
Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements existing contact center architecture and AI readiness. Translate findings into actionable implementation plans.
Customer Data Readiness: Conduct data readiness assessments to evaluate the quality accessibility structure and governance of customer data assets (CRMs knowledge bases ticketing systems order management etc.). Identify data gaps recommend remediation strategies and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect including AI agent creation AI prompt engineering model selection guardrail configuration and tool/action integration.
MCP Server Configuration: Design and deploy Model Context Protocol (MCP) servers that expose customer tools data sources and APIs in a standardized format enabling AI agents to dynamically discover and invoke capabilities across the customers technology stack.
A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g. billing agents order management agents IT support agents) enabling multi-agent workflows that span organizational boundaries.
Integration Development: Build serverless integrations using AWS Lambda API Gateway Step Functions and scripting (Python ) to connect Amazon Connect AI agents with customer data systems (CRMs ERPs databases knowledge bases).
Cloud Data Access: Architect secure access patterns to cloud-based data systems (Amazon DynamoDB Amazon RDS Amazon S3 Amazon OpenSearch Amazon Kendra/Knowledge Bases for Bedrock) to power AI agent tool use and retrieval-augmented generation (RAG).
Pre-Production Validation: Guide customers through testing evaluation and validation of AI agent performance against defined success criteria before production deployment.
Knowledge Sharing: Create reusable artifacts (reference architectures implementation guides sample code prompt libraries data readiness checklists) that scale best practices across the Connect SA community and partner ecosystem.
Service Team Collaboration: Provide feedback to Amazon Connect and Amazon Bedrock product teams based on real-world customer implementations contributing to product roadmap prioritization.
A day in the life
Pair-programming with customer developers to build and test AI agent configurations
Designing prompt strategies and evaluating model performance across different foundation models
Configuring MCP servers to expose customer APIs databases and tools in a standardized format for agent consumption
Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customers enterprise
Configuring knowledge bases and data connectors for RAG-powered agent responses
Conducting architecture reviews and providing prescriptive guidance for production readiness
Documenting implementation patterns and contributing to the teams knowledge base
Participating in weekly syncs with Connect service teams to share customer feedback and product insights
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 7 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 3 years of design implementation or consulting in applications and infrastructures experience
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Willingness to travel up to 25-40% for on-site customer engagements
- Familiarity with interoperability protocols such as MCP (Model Context Protocol) for standardized tool integration and/or A2A (Agent-to-Agent) for multi-agent communication
- Demonstrated experience with AI/ML concepts including large language models (LLMs) prompt engineering retrieval-augmented generation (RAG) and model evaluation
- 2 years of contact center experience or experience with AWS services or other cloud offerings
- Experience with CI/CD pipelines build processes
- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Bachelors degree or above in computer science machine learning engineering or related fields
- Hands-on experience with Amazon Bedrock including model invocation agent creation knowledge base configuration and guardrails
- Experience with agentic AI patterns multi-agent orchestration tool use function calling chain-of-thought reasoning and autonomous agent workflows
- Hands-on experience building and deploying MCP servers exposing enterprise tools and APIs via Model Context Protocol for dynamic agent tool discovery and invocation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Applied AI Solutions Architecture team within AWS is seeking a hands-on customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connects AI capabilities. This role is part of the AI Velocity Team a service-specific approach that assigns dedicated advisory and hands-on development resources directly to customers to achieve production-ready outcomes in weeks instead of months.
As an Applied AI Solutions Architect you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI:
Model Selection Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases balancing latency accuracy cost and compliance requirements.
Prompt Configuration Designing testing and optimizing AI prompts and system instructions for Amazon Connect AI agents including self-service agents answer recommendation agents and custom orchestrator agents.
Tool Configuration Architecting and building the tool integrations (APIs Lambda functions data connectors knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents including configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems.
A critical dimension of this role is Customer Data Readiness assessing preparing and structuring customer data assets so that AI agents can reliably access retrieve and act on the right information. You will help customers evaluate their data landscape identify gaps establish data pipelines and ensure their knowledge bases CRMs and backend systems are AI-ready before agents go live.
You will work at the intersection of contact center operations and applied AI helping customers move from proof-of-concept to pre-production for their Amazon Connect Unlimited AI deployments. This is a deeply technical hands-on role you will write code build integrations configure agents and pair-program with customer engineering teams.
Willingness to travel up to 25-40% for on-site customer engagements
Key job responsibilities
Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements existing contact center architecture and AI readiness. Translate findings into actionable implementation plans.
Customer Data Readiness: Conduct data readiness assessments to evaluate the quality accessibility structure and governance of customer data assets (CRMs knowledge bases ticketing systems order management etc.). Identify data gaps recommend remediation strategies and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect including AI agent creation AI prompt engineering model selection guardrail configuration and tool/action integration.
MCP Server Configuration: Design and deploy Model Context Protocol (MCP) servers that expose customer tools data sources and APIs in a standardized format enabling AI agents to dynamically discover and invoke capabilities across the customers technology stack.
A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g. billing agents order management agents IT support agents) enabling multi-agent workflows that span organizational boundaries.
Integration Development: Build serverless integrations using AWS Lambda API Gateway Step Functions and scripting (Python ) to connect Amazon Connect AI agents with customer data systems (CRMs ERPs databases knowledge bases).
Cloud Data Access: Architect secure access patterns to cloud-based data systems (Amazon DynamoDB Amazon RDS Amazon S3 Amazon OpenSearch Amazon Kendra/Knowledge Bases for Bedrock) to power AI agent tool use and retrieval-augmented generation (RAG).
Pre-Production Validation: Guide customers through testing evaluation and validation of AI agent performance against defined success criteria before production deployment.
Knowledge Sharing: Create reusable artifacts (reference architectures implementation guides sample code prompt libraries data readiness checklists) that scale best practices across the Connect SA community and partner ecosystem.
Service Team Collaboration: Provide feedback to Amazon Connect and Amazon Bedrock product teams based on real-world customer implementations contributing to product roadmap prioritization.
A day in the life
Pair-programming with customer developers to build and test AI agent configurations
Designing prompt strategies and evaluating model performance across different foundation models
Configuring MCP servers to expose customer APIs databases and tools in a standardized format for agent consumption
Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customers enterprise
Configuring knowledge bases and data connectors for RAG-powered agent responses
Conducting architecture reviews and providing prescriptive guidance for production readiness
Documenting implementation patterns and contributing to the teams knowledge base
Participating in weekly syncs with Connect service teams to share customer feedback and product insights
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 7 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 3 years of design implementation or consulting in applications and infrastructures experience
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Willingness to travel up to 25-40% for on-site customer engagements
- Familiarity with interoperability protocols such as MCP (Model Context Protocol) for standardized tool integration and/or A2A (Agent-to-Agent) for multi-agent communication
- Demonstrated experience with AI/ML concepts including large language models (LLMs) prompt engineering retrieval-augmented generation (RAG) and model evaluation
- 2 years of contact center experience or experience with AWS services or other cloud offerings
- Experience with CI/CD pipelines build processes
- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Bachelors degree or above in computer science machine learning engineering or related fields
- Hands-on experience with Amazon Bedrock including model invocation agent creation knowledge base configuration and guardrails
- Experience with agentic AI patterns multi-agent orchestration tool use function calling chain-of-thought reasoning and autonomous agent workflows
- Hands-on experience building and deploying MCP servers exposing enterprise tools and APIs via Model Context Protocol for dynamic agent tool discovery and invocation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Mountain View - 176600.00 - 239000.00 USD annually
USA CA San Francisco - 176600.00 - 239000.00 USD annually
USA CO Denver - 153600.00 - 207800.00 USD annually
USA GA Atlanta - 153600.00 - 207800.00 USD annually
USA IL Chicago - 153600.00 - 207800.00 USD annually
USA NY New York - 169000.00 - 228600.00 USD annually
USA VA Arlington - 153600.00 - 207800.00 USD annually
USA VA Herndon - 153600.00 - 207800.00 USD annually
USA WA Seattle - 153600.00 - 207800.00 USD annually
Required Experience:
Senior IC
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