General Manager

General Manager - Jersey Mikes Subs

Jersey Mikes Subs is seeking a driven people-focused General Manager to lead one of our BRAND NEW Jersey Mikes Subs locations. This is a high-impact leadership role for someone who is passionate about developing people delivering exceptional customer service and running a profitable business through strong systems and culture.

Our General Managers are leaders first. You will be entrusted with building a winning team creating memorable customer experiences and driving results through training accountability and fun.

What Youll Do:

Increase Sales

• Create customers keep customers and grow customers
• Deliver outstanding product quality speed and service
• Consistently wow customers by exceeding expectations
• Execute local store marketing initiatives

Control Costs & Drive Profitability

• Review financials weekly and focus on key performance drivers
• Train and execute proven systems consistently
• Understand that training is constantits not optional

Build a Positive Winning Culture

• Lead with a servant leadership mindset
• Set clear expectations and direction for the team
• Be fair consistent and accountable
• Recognize and reward top performers
• Challenge develop and grow every team member
• Create a workplace that is challenging rewarding and fun

Develop People

• Invest time and energy into individual growth
• Personally train team members daily
• Treat every team member as a future leader
• Conduct written evaluations twice per year
• Use established training systems

Key Responsibilities

Inventory & Ordering

• Complete inventory every Monday by 10:00 AM
• Maintain accurate inventory in CrunchTime
• Review and report variances weekly
• Place Sysco Pepsi and snack orders on schedule
• Never run out of product or work out of the meat case

Scheduling & Labor Control

• Create schedules two weeks in advance
• Maintain hourly labor below 17%
• Schedule based on business needs
• Ensure management coverage for dinners
• Fix time punch errors daily in Harri

Staffing & Management

• Hire train and terminate team members following proper procedures
• Ensure all hiring and onboarding requirements are met
• Staff proactively based on sales and seasonality
• Personally train all openers and closers

Store Operations

• Lead all daily operations and checklists
• Maintain a clean fully stocked and organized store
• Ensure compliance with Jolt checklists and procedures
• Oversee bank deposits and production reporting
• Communicate equipment and maintenance needs promptly

Customer Service

• Know at least 25 customers by name and order
• Maintain a fully staffed and focused front line
• Train team members to provide exceptional service
• Create long-lasting customer experiences

Catering

• Help grow catering sales
• Build and maintain catering client relationships
• Communicate and execute large orders flawlessly

Schedule & Time Commitment

• 56 days per week
• 50 hours per week (possibly more during openings or peak seasons)
• Available to handle store-related issues as needed

Benefits & Perks

• Competitive compensation
• Two (2) weeks of paid vacation
• Paid holidays: Christmas Easter and Thanksgiving
• Leadership development and growth opportunities
• A positive team-oriented work environment

Who You Are

• A strong leader who thrives in a fast-paced environment
• Passionate about developing people and building culture
• Organized disciplined and systems-driven
• Customer-focused with high standards
• Ready to lead by example and have fun doing it

Why Jersey Mikes Subs

The leadership team at Jersey Mikes Subs are deeply passionate about creating stores where people enjoy coming to work and feel proud of what they do. As a General Manager you will be trusted to lead empowered to grow and supported every step of the way.

Be proud to be the General Manager. We trust you to lead the team.