Operations Manager Valet

SP a Metropolis company is an artificial intelligence company for the real world. We

use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Position: Operations Manager - Valet

Type: Full-time

About the Role

We are looking for a strategic Operations Manager to lead our team and drive operational this role you will be responsible for overseeing daily operations developing a high-performing team and ensuring financial profitability while delivering a great experience for our clients and guests.

Key Responsibilities

1. Strategic Leadership & Client Success

• Deliver on Our Promise: Resolve client requests and concerns efficiently ensuring every interaction meets our high standards.

• Proactive Communication: Partner with clients to identify and implement operational improvements.

• Talent Management: Hire train and supervise a diverse team ensuring proper staffing levels to deliver an exceptional customer experience.

2. Operational & Financial Excellence

• Revenue & Profitability: Maximize financial performance through revenue development facility marketing and budget management.

• Financial Oversight: Manage accounts payable payroll and rigorous cash control procedures.

• Operational Oversight: Ensure all parking security and procurement needs are met to keep the facility running smoothly.

3. Safety Maintenance & Compliance

• Facility Standards: Maintain high cleanliness and maintenance standards across the location.

• Risk Management: Review damage claims and implement safety programs to prevent reoccurrence.

• Regulatory Compliance: Enforce all company policies and OSHA laws to ensure a safe work environment.

What You Bring to the Team

• Hospitality Expertise: Candidates must have a strong hospitality background specifically within high-end luxury environments. You understand the level of detail and service required for premium clients.

• Hands-on Leadership: We are looking for a Working Managera leader who motivates a diverse team by being actively involved in the daily operation.

• Customer-First Mindset: A passion for going above and beyond. You find creative ways to solve problems and ensure elite client satisfaction.

• Language Skills: English is required and bilingual candidates are strongly preferred.

• Financial Acumen: Prior experience developing budgets and reviewing P&L (Profit and Loss) statements is a strong plus.

• Agility: The ability to think on your feet and problem-solve quickly in a fast-paced high-pressure environment.

• Tech Savvy: Proficient in Microsoft Office Suite and comfortable learning internal company software and applications.

• Drivers License: Must possess a valid state-issued drivers license with a current address and an acceptable driving record (MVR).

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

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