German-speaking Account Manager Customer Success & Optimization Global Hospitality Platform in Barcelona, Spain

Job Description

Are you ready to take your career in customer success to the next level in Barcelona Our client is looking for a German-speaking Account Executive to join their Customer Success team in Spain.

Join a fast-growing project in the property and hospitality sector where you will support client success optimize account performance and drive long-term growth. Work in an international environment with strong development opportunities and a prime office location by the sea.

About the company
Our client is a global leader in customer experience management and contact center services delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do

• Manage and develop relationships with newly onboarded and existing hosts
• Provide ongoing support to ensure client satisfaction and long-term retention
• Optimize account performance by improving listing quality and engagement
• Address client needs proactively and offer tailored solutions
• Manage a pipeline of accounts and ensure consistent progress toward growth targets
• Track performance and activities using CRM tools such as Salesforce
• Meet or exceed outreach and engagement KPIs
• Identify opportunities for account growth and process improvements
• Collaborate with internal teams to enhance performance and results
• Participate in training development and knowledge-sharing initiatives

Candidate profile

• 12 years of experience in customer success account management or similar client-facing roles
• Fluent in German (C2) and proficient in English
• Strong communication relationship-building and problem-solving skills
• Proven ability to meet or exceed targets in a performance-driven environment
• Excellent organizational and multitasking skills
• Experience with CRM tools such as Salesforce is an advantage
• Background in hospitality property management or similar industries is a plus
• Proactive solution-oriented and adaptable mindset
• High level of professionalism and attention to detail
• Bachelors degree or equivalent practical experience

Employer offers

• Full-time position (39 hours/week) in Barcelona
• Office-based role with potential for a hybrid model
• Performance-based bonus structure
• Referral program with attractive incentives
• Relocation support for candidates moving from outside Spain
• Continuous training certifications and professional development
• Clear career progression opportunities with coaching support
• Modern office at the World Trade Center Barcelona
• International and inclusive work environment

About Barcelona
Barcelona offers a unique blend of Mediterranean lifestyle and international career opportunities. With its sunny climate vibrant culture and coastal setting it is an ideal destination for professionals seeking both personal and career growth.

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 6000 candidates secure their dream jobs.