IT Support Technician – Google Workspace & Apple (On-Site Alcobendas)

Who are we

We are an international digital consulting firm specialized in driving the evolution of the business models of large and mid-sized companies. We help our clients improve their competitiveness by connecting strategy communication design technology and data always with a practical impact-oriented approach.

With more than 2000 people across different countries we work on end-to-end projects: from strategic definition to implementation measurement and continuous optimization. Our focus is on turning data into real business decisions not just producing reports.

About the role

At Grupo Tier1 currently part of Alkemy Group we are looking for an IT Support Technician (Executive In-Plant) to provide high-level onsite support at our clients offices in Alcobendas.

We are seeking someone with experience in onsite IT support accustomed to delivering close solution-oriented and professional service especially in demanding corporate environments and when supporting executive-level users.

What do we value

• Experience in onsite IT support

• Solid knowledge of Google Workspace

• Familiarity with Apple environments especially macOS and iOS

• Experience with Jamf Apple Business Manager Intune Autopilot or SCCM is a plus

• English level B1 or B2

• Professional appearance

• Punctuality

• Strong communication skills and executive-level language

• Verification of incident resolution

• Commitment

• Respect for privacy

• Proactivity in preventive maintenance (e.g. meeting room checks)

What you will do

• Provide onsite support to end users at the clients location

• Administer Google Workspace and support tools such as Gmail Drive Calendar and Google Meet

• Configure and support Apple devices

• Deploy and image Windows 11 equipment

• Provide support for meeting rooms and videoconferencing systems

• Manage and track incidents through a ticketing system

What do we offer you

At Alkemy we work to help people develop their talent in a collaborative demanding and stimulating environment where ideas become reality.

Would you like to grow with us
If youre looking for an environment where analytics plays a strategic role innovation is applied with sound judgment and data generates real impact

We look forward to meeting you at Alkemy.

Loyal to our commitment with diversity and inclusion we encourage everybody to apply especially those belonging to underrepresented groups such as LGTBIQ members and those with disabilities.