German Speaking Account Manager – Customer Success & Optimization

Location: Barcelona Spain

Employment Type: Full-time (39 hours/week)

Role Overview

Are you passionate about driving client success and retention through strong relationship building As an Account Manager for Customer Success in the fastmoving property and hospitality sector youll provide ongoing support optimize account performance and actively work on account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts building trust and fostering strong longterm partnerships.
• Proactively address host questions concerns and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality by providing tailored account optimization.

Pipeline Management

• Utilize Salesforce and other CRM/customer success tools to track progress manage accounts and optimize client workflows.
• Consistently meet or exceed individual outreach goals and engagement KPIs.
• Manage a pipeline of highvalue accounts ensuring consistent progress toward growth goals.

Collaboration & Continuous Improvement

• Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product or process improvements.
• Collaborate closely with territory sales teams program managers and internal stakeholders to achieve shared goals and refine best practices.
• Stay current on industry trends and leverage new tools to maximize client success.
• Engage in ongoing training personal development and knowledge sharing.

Requirements

• 12 years of experience in Customer Success Account Management or a related clientfacing role.
• BA/BS degree or equivalent practical experience.
• C2 level of German and a strong level of English.
• Excellent communication relationshipbuilding and problemsolving skills.
• Proven track record of meeting or exceeding targets in a fastpaced performancedriven environment.
• Strong organizational skills with the ability to manage multiple client accounts simultaneously.
• Excellent written verbal and phone communication skills.

Desirable Skills

• Experience with Salesforce (SFDC) Mixmax or other customer success platforms.
• Background in hospitality property management or similar industries.
• Process excellence and a focus on continuous improvement.
• Strong emotional intelligence and relationship management skills.
• Solutionoriented mindset and proactive problem solving.
• Entrepreneurial approach with innovation and initiative.
• Strong collaboration and communication skills.
• Openmindedness and appreciation for diverse perspectives.
• Critical thinking and datadriven decision making.

Benefits

• Full-time position based in Barcelona.
• Office-based role with potential progression to a hybrid model.
• Salary: 30000 gross/year up to 3500 gross/year performance bonus.
• Referral program with rewards for successful hires.
• Relocation support for candidates relocating to Spain.
• Continuous skill development certifications and sales training.
• Clear career growth opportunities supported by coaching and a collaborative team environment.
• Prime office location at the World Trade Center Barcelona.

Diversity Equity & Inclusion

We value diversity and welcome applicants from all backgrounds. Employment decisions are made without regard to gender identity or expression sexual orientation race religion age national origin citizenship disability pregnancy status veteran status or any other protected characteristic.

Application

If you are customerfocused salesdriven and thrive in a dynamic environment we encourage you to apply and make an impact in the German market.