Customer Support Specialist I

Who We Are Looking ForCustomer Support Specialist assists end-user customers with products and services by providing exceptional customer service whether domestically or internationally in an inbound call center environment. Leverage product knowledge to assist customers and troubleshoot with product inquiries and potential technical difficulties. Responsible for supportingcustomers short-term and long-term satisfaction and retention. What You Will Work OnAct as primary responder in a prompt professional and thorough manner for inbound phone calls emails and/ or chat from general inquiries or direct them to other team members when appropriate. Volume may be heavy so the ability to work well under pressure is with onboarding and new customer account -centric focus with a sense of of the softwares core system and reset system customer issues to the appropriate team all customer interaction and system issues in the company CRM (Salesforce) tool analyze statistics and maintain customer new customer set-up regular communication with customers for support and may inform them of new system on-call coverage in departmental communicate effectively and share appropriate information with customers within the department and across the company. This requires strong listening verbal written and interpersonal skills judgement patience courtesy and positive to self-organize strategically plan multitask when necessary pay attention to details and You Will Bring2 years of international customer service experienceA minimum of NQF Level 4 (Matric certificate) or higher is essentialPrevious customer service experience via phoneAbility to resolve on-demand customer issues over the telephoneDemonstrated ability to finesse and diffuse difficult interactions with customersMicrosoft Office suite of tools Salesforce and web browsersStrong organizational and interpersonal skillsStrong virtual presentation skillsPrior experience within a Software as a Service (SaaS) organizationBilingual a