Cloud Native Post Sales Support Engineer (Kubernetes DevOps)
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Cloud Native Support Engineer (Kubernetes / DevOps)
Our client is a fast-growing cloud-native technology company founded by core members of the Microsoft Azure team. They specialise in enterprise Kubernetes platforms and have supported 500 large organisations across finance telecom energy and government sectors.
As part of their expansion into Singapore they are hiring their first local technical support hire to support regional customers.
The Role
This role focuses on supporting and troubleshooting enterprise cloud-native platforms built on Kubernetes. You will work closely with customers to resolve technical issues ensure platform stability and act as a key bridge between users and the China engineering team. The core objective is to ensure the operational stability of the customer platform with no high-intensity urgent incident tasks
Key Responsibilities
Requirements
Must-Have
Good to Have
Other information
Bonus and Benefits: 1-month year-end bonus (calculated based on annual performance achievement)
Department Structure: Singapore is the companys newly developed core market with the local technical team yet to be established
Reporting Line: Head of Technical Support Beijing Headquarters
Work Mode: Hybrid Work (On-site work as required by customer needs; remote work available for support scenarios no clock-in required)
Interview Process:
Our client is a fast-growing cloud-native technology company founded by core members of the Microsoft Azure team. They specialise in enterprise Kubernetes platforms and have supported 500 large organisations across finance telecom energy and government sectors.
As part of their expansion into Singapore they are hiring their first local technical support hire to support regional customers.
The Role
This role focuses on supporting and troubleshooting enterprise cloud-native platforms built on Kubernetes. You will work closely with customers to resolve technical issues ensure platform stability and act as a key bridge between users and the China engineering team. The core objective is to ensure the operational stability of the customer platform with no high-intensity urgent incident tasks
Key Responsibilities
- Provide on-site guidance and training for customers product trial help customers to solve technical problems become a bridge of technical communication between customers and the company and maintain good customer relations.
- Collaborate with the sales team to identify business opportunities deliver solutions and provide post-sales technical support.
- Collect and sort out customer and market demand to provide more accurate and timely information for back-end product research and development.
- Carry out technical exchange and cooperation with partners.
- Handle customer issue ticket
Requirements
Must-Have
- 25 years of experience in cloud DevOps or infrastructure support roles
- Hands-on experience with:
- Kubernetes (K8s)
- Docker
- Experience in troubleshooting / support / operations in production environments
- Familiar with mainstream cloud computing technologies and related enterprise products.
- Candidates with post-sales operation and maintenance or project delivery in medium/large cloud-native projects (e.g. K8s-based PAAS platforms) are preferred
- Familiar with cloud platforms (AWS Azure Huawei AliCloudor similar)
- Strong problem-solving and analytical skills
- Fluent in both English and Chinese (to support regional stakeholders from China)
Good to Have
- Experience in SRE / incident management / on-call environments
- Exposure to CI/CD microservices or container platforms
- Certifications such as CKA / CKAD
- Experience working with enterprise clients or large-scale systems
Other information
Bonus and Benefits: 1-month year-end bonus (calculated based on annual performance achievement)
Department Structure: Singapore is the companys newly developed core market with the local technical team yet to be established
Reporting Line: Head of Technical Support Beijing Headquarters
Work Mode: Hybrid Work (On-site work as required by customer needs; remote work available for support scenarios no clock-in required)
Interview Process:
- First Round (Online/Offline): Interviewer HR;
- Second Round (Online/Offline): Interviewer Technical Department Leader
Required Experience:
IC
