Customer Success Executive

• Strategic client engagement Identify target clients using data-driven insights then partner with Sales to develop and execute tailored engagement plans that drive product adoption increase usage and proactively manage retention risks.

• Training and consulting Understand the key drivers of behavioural change and design customised training and consulting programs aligned to business priorities. Facilitate impactful sessions from webinars to face-to-face workshops for leaders teams and individuals.

• Product expertise and client satisfaction Maintain a deep up-to-date understanding of SEEKs product suite to serve as the subject matter expert for clients. Manage customer happiness across the full client lifecycle.

• Collaboration and relationship building Build and sustain strong relationships with internal and external stakeholders at all levels driving a cohesive one-team approach that accelerates speed to value.

• Client and people management Partner with clients to understand their strategic sourcing needs manage senior stakeholder expectations and champion client feedback within the organisation.

• Data analysis and project management Use data to draw actionable insights on client performance identify opportunities for further product adoption and develop engagement strategies that deliver measurable results.

Qualifications :

• Bachelors degree in any discipline
• 25 years of experience driving high-impact customer-focused initiatives
• Demonstrated success in facilitating group training and one-to-one consulting to achieve strategic business outcomes
• Proven track record of building strong client and stakeholder relationships across all levels of an organisation
• Strong analytical skills with the ability to translate data into meaningful insights and solutions
• Effective communicator with the ability to influence and drive behavioural change
• Understanding of end-to-end recruitment processes HR technologies and talent acquisition a background in Human Resources or Recruitment is highly regarded
• Natural curiosity about customer success the recruitment industry and human capital trends

Remote Work :

No

Employment Type :

Full-time