Customer Program Management Specialist

Company:

Boeing Global Services (BGS) is seeking a motivated and talented Project Management Specialist to join

our Commercial Modifications (Mods) & Customer Program Management team in Singapore. This team is focused on bringing together flawless execution of the four modifications product lines (Avionics Interiors Connectivity and Airframe Performance & Systems (AP&S)) supply chain engineering and in some cases MRO Execution that provide maximum lifecycle value and enable commercial airplane operators to meet the usage demands of its flight crews and passengers. This role focuses on delivering a market-leading total customer experience. The team manages all contracted Program relationships and interactions with customers (internal & external) in collaboration with Boeing Sales & Marketing teams (BCA & BGS) and Mods

Product Line teams to drive execution and revenue performance to meet or exceed the business plan and truly delight our customers.

Position Responsibilities:

Duties will include (but are not limited to):

• Prime point of contact for Boeing Modifications customer
• Manage customer expectations and deliverables for a portfolio(s) of Modification projects
• Champion the voice of the customer
• Risk Issues and Opportunity management
• Contract dispute resolution
• Collaborate with the Airline Customer BGS Sales and the Mods Integrated Product Team (IPT) to ensure proposal quality and accuracy relative to deliverables capacity costs and schedule prior to customer offer
• Lead the development and execution of strategic communications - customer portfolios executive summaries escalation briefs and critical messaging - to inform engage and drive alignment across internal and external stakeholders.
• Identify and manage future changes to statement of work incorporate lessons learned for future offerings and support long-term business growth.
• Coordination between Modification work streams and customers including project status updates and queries and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
• Close collaboration with engineering suppliers airline customers Q/A operations finance and airplane regulators

Basic Qualifications (Required Skills / Experience):

• 5 years experience in a role requiring project / program management skills
• 5 years experience working in an environment with competing and changing priorities
• 5 years experience developing and maintaining relationships and partnerships with customers stakeholders peers and partners
• 3 years experience developing & delivering presentations to senior leaders
• Willing and able to travel up to 25% of the time both domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• 10 or more years related work experience or an equivalent combination of education and experience
• Project Management Professional (PMP) credential is a PLUS
• Exceptional people skills with proven ability in change management and leading an innovative collaborative growth-oriented culture with an embedded foundation of quality and safety
• Experience working in a cross functional environment
• Experience in contracts and proposals
• Keen ability to foster and build relationships with key internal and external stakeholders/customers suppliers and industry leaders and across Boeing enterprise

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: