Digital Channel Analyst

Credit Direct Finance Company Limited

Job Location:

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Monitor digital channels daily to ensure availability performance and seamless customer journeys.
Track and report channel KPIs (leads conversions drop-offs errors turnaround time).
Log troubleshoot and escalate incidents; follow through to resolution with IT and relevant teams.
Investigate transaction or journey failures and coordinate fixes with appropriate stakeholders.
Support data collection validation and reporting to ensure accuracy and reliability of insights.
Build and maintain dashboards and reports using Power BI SQL and Excel to support decision-making.
Ensure the Affiliate Program runs effectively (tracking attribution partner support issue resolution).
Maintain documentation (SOPs issue logs recurring issues and root cause analysis).

Job Requirement

35 years experience in digital channel operations sales operations analytics or a similar role.
Mid-level SQL (joins aggregations filtering data validation).
Mid-level Excel (pivots lookups reconciliation; Power Query is a plus).
Mid-level Power BI (dashboards basic DAX refresh monitoring).
Strong problem-solving attention to detail and stakeholder management skills.
Ability to translate business issues into clear technical requirements/tickets.
Experience in fintech/lending journeys affiliates/referral programs and funnel analytics.
Familiarity with ticketing tools (e.g. Jira/ServiceNow) and CRM platforms.

Required Knowledge Skills & Competencies:

Bachelors degree in computer science Statistics business administration Operations or any related field.
3 years of experience in data analytics process improvement or operations within the financial services industry.
Experience with data visualization tools (e.g. SQL Tableau Power BI)
Experience with process improvement methodologies.
Strong understanding of statistical analysis and data modeling.
Excellent understanding of digital channel operations and customer experience principles within the financial services industry.
Knowledge of Digital channels; Web portal USSD and WhatsApp channel platforms and technologies
Experience with analytics and performance metrics.

Required Experience:

Monitor digital channels daily to ensure availability performance and seamless customer journeys.Track and report channel KPIs (leads conversions drop-offs errors turnaround time).Log troubleshoot and escalate incidents; follow through to resolution with IT and relevant teams.Investigate transaction...

Monitor digital channels daily to ensure availability performance and seamless customer journeys.
Track and report channel KPIs (leads conversions drop-offs errors turnaround time).
Log troubleshoot and escalate incidents; follow through to resolution with IT and relevant teams.
Investigate transaction or journey failures and coordinate fixes with appropriate stakeholders.
Support data collection validation and reporting to ensure accuracy and reliability of insights.
Build and maintain dashboards and reports using Power BI SQL and Excel to support decision-making.
Ensure the Affiliate Program runs effectively (tracking attribution partner support issue resolution).
Maintain documentation (SOPs issue logs recurring issues and root cause analysis).

Job Requirement

35 years experience in digital channel operations sales operations analytics or a similar role.
Mid-level SQL (joins aggregations filtering data validation).
Mid-level Excel (pivots lookups reconciliation; Power Query is a plus).
Mid-level Power BI (dashboards basic DAX refresh monitoring).
Strong problem-solving attention to detail and stakeholder management skills.
Ability to translate business issues into clear technical requirements/tickets.
Experience in fintech/lending journeys affiliates/referral programs and funnel analytics.
Familiarity with ticketing tools (e.g. Jira/ServiceNow) and CRM platforms.

Required Knowledge Skills & Competencies:

Bachelors degree in computer science Statistics business administration Operations or any related field.
3 years of experience in data analytics process improvement or operations within the financial services industry.
Experience with data visualization tools (e.g. SQL Tableau Power BI)
Experience with process improvement methodologies.
Strong understanding of statistical analysis and data modeling.
Excellent understanding of digital channel operations and customer experience principles within the financial services industry.
Knowledge of Digital channels; Web portal USSD and WhatsApp channel platforms and technologies
Experience with analytics and performance metrics.

Required Experience: