Team Lead Business Support

Build with us

Businesses deserve better from finance. Less friction more freedom. Since 2004 Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today more than 250000 companies trust our all-in-one platform to get paid manage money and grow on their terms. Simple scalable and built with real businesses in mind.

Were one of Europes fastest-growing fintechs with 900 Mollies across 12 locations. Our people make this growth possible. We move fast build with purpose and care deeply about our customers. Whether youre solving problems building market-leading products or exploring how AI can make work smarter youll have the freedom to create and the trust to deliver.

If youre ready to grow shape the future of fintech and join an ambitious high-performing team this is the place for you.

Your impact

As our Team Lead for Business Support in Lisbon you will be the driving force behind our late-shift operations. Mollie is growing fast and our customers need high-quality support beyond standard business hours. Youll step in to lead mentor and scale a growing team of specialists ensuring our service remains seamless and high-standard as we extend our reach across Europe.

This isnt just about maintaining the status quo; its about building. You will collaborate closely with our Netherlands-based teams to improve processes solve complex problems and foster a creative international environment in our Portugal hub. Youll have the autonomy to shape how we work after 5:00 PM Lisbon time making a direct impact on our mission to eliminate financial bureaucracy for every merchant we serve.

What youll ship

• Lead and mentor the Business Support team during late shifts (12:00 PM 9:00 PM) ensuring consistent high-standard customer service.

• Drive the growth of our Lisbon operations scaling the team from its initial stages to a high-performing unit.

• Optimize evening workflows and collaboration with international teams to improve overall service delivery and process efficiency.

• Analyze team performance data to build and implement creative solutions for complex support challenges.

• Maintain rigorous oversight of KPIs and SLAs to ensure our support remains reliable and responsive during extended hours.

What youll bring

• 1-3 years of experience in a management or leadership role within a fast-paced environment ideally in fintech or payments.

• A proven track record of managing performance through KPIs and SLAs while maintaining high team engagement.

• Strong operational background with the ability to analyze data and translate it into actionable business solutions.

• Excellent communication skills with the ability to manage expectations across both internal team members and external stakeholders.

• Fluency in English and a proactive problem-solving mindset that thrives in a rapidly changing landscape.

Grow your way

At Mollie growth is personal. We believe everyone should have the chance to develop their skills explore new challenges and shape their career on their own terms.

Youll get regular feedback and performance reviews to support your development with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves and we actively hire from within to help you take the next step.

No matter if youre aiming for promotion exploring a different career path or building new skills youll be supported with the tools trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If youre excited by the idea of building whats next for yourself and for thousands of businesses across Europe wed love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping and AI brings that philosophy to life across every team every role every day.

AI is core to how we build. It helps us move faster simplify work and make smarter decisions creating real impact for the businesses we serve. Were looking for people who are excited to use AI to shape the future of finance with us.