Primary Details

Time Type: Full time

Worker Type: Employee

Provide technical support to the team and assistance to the team leader by being the subject matter expert on the process he/she handling be able to prioritize work that is needed and be able to deliver work with high quality performance and accuracy

Primary Responsibilities Delivery of assigned work to a high quality in line with appropriate audit standards scheduled completion dates and prioritizationComply on provided legislations industry codes company policies and and ensure all processing is accurate and within organizational policies processes procedures as applicable to the roleBuild and maintain effective partnerships with local and onshore stakeholdersProactively assists in the identification of critical and non-critical service delivery performance issues and improvement opportunities related to tasks givenProcess all transactions related to product process and policies and accomplish all reports as requiredProperly assess completeness of documents received and provide solutions if incomplete Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 2 years relevant experience Preferred Competencies/Skills Effective verbal and written communication skillsProficiency in MS toolsExcellent customer service focusAnalytical with good decision-making and problem solving skillsDetail-oriented and has the ability to follow process instructionsEffective planning skills and time management skills to prioritise work and operate under pressureExcellent interpersonal skillsAdaptable to change in a high changing environmentAdministration Organisation and Presentation skills Preferred Experience Preferably with BPO experience and shifting schedules Preferred Knowledge Fundamental knowledge on customer service preferredVast knowledge on insurance preferred QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Individual Contributor Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Adaptability Collaboration Tools Communication Critical Thinking Detail-Oriented Insurance Underwriting Intentional collaboration Managing performance Policy Management Presenting with Impact Pricing Strategies Risk Assessments Risk Management Strategic Thinking Technical Support

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.