Recruitment Director

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldnt find a customer service partner that was as innovative as they were they built it. Many companies view their customer care as a cost center but we believe it can be so much more! If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business.

Recruitment Director

The Director of Recruitment will lead and oversee the organizations talent acquisition strategies ensuring that the company attracts hires and retains the best talent to meet its business objectives. This role involves developing and implementing comprehensive recruitment plans managing a team of recruiters and collaborating with department heads to understand staffing needs. The Director of Recruitment will also be responsible for enhancing employer branding optimizing recruitment processes and ensuring a positive candidate experience. The ideal candidate should have a proven track record in recruitment management strong leadership skills and a deep understanding of the latest industry trends.

Key Responsibilities
- Develop and execute recruitment strategies to meet the companys hiring goals.
- Lead and manage the recruitment team providing guidance and support.
- Collaborate with senior leadership to identify staffing needs and workforce planning.
- Enhance employer branding to attract top talent.
- Monitor and optimize the recruitment process ensuring efficiency and effectiveness.
- Ensure compliance with all relevant employment laws and regulations.
- Analyze recruitment metrics and report on the effectiveness of hiring strategies.
- Foster a positive candidate experience throughout the recruitment process.

Qualifications
- Bachelors degree in Human Resources Business Administration or a related field.
- Minimum of 7-10 years of experience in recruitment with at least 3-5 years in a leadership role.
- Strong knowledge of recruitment best practices tools and technologies.
- Excellent leadership communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong analytical skills and experience with recruitment metrics.

Preferred Qualifications
- Masters degree in Human Resources or a related field.
- Experience in employer branding and talent acquisition marketing.
- Familiarity with applicant tracking systems (ATS) and other HR software.