Payroll Admin Associate – Open Architecture

Were looking for a Payroll Admin Associate Open Architecture to join our Retirement Operations this role you are responsible for process indexing with utmost attention to quality and quantity and process simple to complex work which includes Licensing work and Rep Maintenance.

Position Responsibilities:

• Processing of payrolls to include allocation of participant and employer contributions updating of participant census data new enrollments and forfeiture accounts.

• Responsible for the timely and accurate completion of all transactions in accordance with company service standards and timeframes including client specific service standards as outlined in Service Agreements.

• Communicate directly with client regarding reconciliation and processing of payrolls ensuring client is using best practices for payroll processing

• Identify trends and address them with the client and Client Service Manager.

• Responsible for the quality control and timely delivery of client work including final review of all data updates and plan sponsor/participant reporting.

• Respond to payroll related client inquiries resolve service issues and demonstrate proactive solution-based approach to enhance client relations.

• Analyze client requests versus RPS policies and procedures and proactively manage accounts by setting appropriate expectations.

Required Qualifications:

• Bachelors degree holders: At least 1 year of relevant back-office experience preferred (e.g. data entry document processing administrative support)

• Undergraduates (minimum 1 year completed): At least 1 year of relevant back-office experience required

• Basic proficiency in MS Office applications (Word Excel PowerPoint)

• Familiarity with web browsers and common business applications

• Minimum typing speed of 35 WPM with high accuracy

• Ability to compose grammatically correct clear and concise written communication

• Must be amenable and prepared to work both onsite and from home as needed depending on business requirements and/or the current external environment or situation.

• Good written and verbal communication skills

• Amenability to work on Philippine holidays.

Preferred Qualifications:

• Above average problem-solving skills

• Above average written and verbal communication skills

• Above average attentiveness to detail

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .